COVERAGE:  5 MONTHS CONTRACT PERIOD

At Pearson, we’re committed to a world that’s always learning and to our talented team that
makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop
lessons, we are always reexamining the way people learn best, whether it’s one child in our
own backyard or an education community across the globe. We are bold thinkers and
standout innovators who motivate each other to explore new frontiers in an environment
that supports and inspires us always to be better. By pushing the boundaries of technology
— and each other to surpass these boundaries — we create seeds of learning that become
the catalyst for the world’s innovations, personal and global, large and small.

Education and Experience Requirements:

Minimum college or technical training preferred; or a combination of education and experience Strong customer service skills and call center experience Strong technical skills and/or experience with HRIS systems

Overall Functions, Duties, and Responsibilities:

Take inbound phone calls from candidates and employee
base (upwards of 20k) to respond to queries, offer solutions, and resolve issues
Make outbound phone calls to candidates and employees to drive employment
onboarding completion and communicating assignment changes. Monitoring and responding to incoming email, chat, call, and text communications Work within multiple systems simultaneously to respond in real-time to callers
(Fusion, PEACS, Red Carpet) Achieve a basic understanding of company policies

Skills and Other Requirements:
 

Strong computer skills including data entry, email, spreadsheets, and databases;
50+ wpm, strong Excel skills required Adherence to confidentiality and nondisclosure requirements Ability to multi-task and demonstrate time management in a fast-paced environment Excellent organizational skills and excellent communication skills required Positive demeanor and the ability to work well with others in providing excellent
customer service is critical Sense of ownership and urgency to support business and employee needs

Working Conditions:

Core work hours: 8:00-5:00 local US Time Monday through Friday.   Same Posting Description for Internal and External Candidates