JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Summary:
As a (Junior) Consultant with German language skills, you will play a pivotal role in delivering exceptional HR operations service. Your primary focus will be on providing outstanding customer service, supporting both managers and employees, and effectively resolving queries throughout the employee lifecycle.
You will collaborate closely with the local HR team, the German HR team, and various internal stakeholders.

This is hybrid work model.

Duties & responsibilities:

Handle tier 1 (simple) queries and assist with resolving semi-complex or complex queries and transactions related to core HR processesMaintain accurate data in the Workday platform, ensuring that employee life cycle events such as promotions, transfers, contract extensions, and other job changes are properly documentedCommunicate and distribute processes, policies, and relevant documentation to employees, guiding them through the query resolution processConsistently meet or exceed agreed-upon KPIs, SLAs, and customer service standards, demonstrating a high level of proficiencyConduct quality checks on critical HR transactions processed by the team, following the defined quality frameworkAssist in building and maintaining a knowledge base for case management, ensuring that valuable information is readily accessible

Key skills:

Fluent proficiency in written and verbal communication in Polish, English, and GermanPreferably, previous professional experience in HR, customer service, or administration within corporate structuresDemonstrated strong organizational skills, with keen attention to detail and the ability to deliver on timeService-oriented attitude, consistently putting the needs of customers firstProficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)Genuine interest in HR-related topics, with a desire to continuously learn and develop in this area

We offer:

An interesting and responsible job in an international company with a strong market position.Opportunity for professional development.Constant support from the team.A friendly working atmosphere.An attractive office location near the subway station.

Location:

On-site –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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