Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Job Description:

We’re looking for an HR Contact Centre Representative (L3) to join our team at MBPS. In this role, you are responsible for managing and resolving client service requests related to Human Resources support for employees across multiple Asian countries.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Provide exceptional service to employees and HR colleagues by handling inquiries via telephone, chat, and email regarding HR policies, programs, and HRIS systems.

Ensure prompt and accurate responses in a clear, consistent, and professional manner, meeting productivity goals and turnaround times.

Accurately handle routine client service requests at the initial point of contact using administrative systems.

Identify and report recurring client concerns, suggesting improvements, or escalating to the appropriate department.

Identify and escalate exceptions with appropriate recommendations.

Qualifications:

Bachelor’s Degree holder

At least 1 year of experience in an HR Shared Services environment

Understanding of Human Resource policies, procedures, and tools.

Good judgment in interpreting and applying HR policies and procedures.

Exceptional technical capacities, including computer skills, call-center technologies, and intranet navigation.  

High level of phone confidence and professionalism in interactions with customers.

Excellent verbal and written communication skills in English.

Ability to multi-task, prioritize, and meet deadlines.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement