Position Description:

Be part of something rewarding and come and join our award winning HR team and be given the opportunity to make a difference. This is an excellent opportunity for a HR professional that enjoys focusing on continuous improvement, project work and delivering first class solutions. We are committed to inclusivity, building a genuinely diverse community and inspiring everyone to pursue careers in our sector. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

This is a hybrid role and the successful candidate must be able to work from the Bridgend office at least 2-3 times a week.

Your future duties and responsibilities:

As a HR Coordinator, you will provide advice and guidance to leaders and colleagues on HR Policies and procedures, particularly in relation to absence such as sickness, maternity and paternity. You will also act as point of contact for HR case escalations and complaints and be responsible for supporting with policy and system changes whilst driving and delivering process improvements.

Key Tasks:
• Provide tailored absence management support
• Successfully contribute to achieve and maintain monthly SLA targets
• Manage the lifecycle of the group income protection insurance process
• Liaise with multiple stakeholders such HRBPs and third party insurers and provide regular updates to all parties
• Monitor payroll inputs and outputs and ability to resolve payroll queries
• Collaborate effectively with offshore HR Global Business Services team to ensure services are being delivered with quality
• Proactively identify and implement process efficiencies and seek to automate repetitive tasks where appropriate
• Support implementation and UAT for system changes following M&A activities or local policy updates
• Support and act as point of contact for case escalations with complex cases (benefits/payroll errors).

Required qualifications to be successful in this role:

• A proactive self-starter with a proven record of delivering results
• Competent and confident in using various systems
• Demonstrable ability to problem solve and independently present appropriate solutions for complex scenarios
• Ability to work under pressure in a fast paced challenging environment
• High level of written and spoken English and ability to communicate effectively across all levels of employees
• Ability to apply judgement and tact in handling confidential and sensitive cases
• Good attention to detail and must be able to follow a process independently and accurately.

Desirable Skills:
• Good understanding of UK Legislation
• Proven HR experience in a similar role
• CIPD qualified, working towards qualification or want to undergo qualification (Level 3 or 5).

Skills: Detail-orientedEnglishHuman Resources What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.