Frankfurt Client Office based

Permanent

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required. 

RESPONSIBILITIES 

Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks  

Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs 

Ensure Data Management is performed accurately and on time 

Ensure Tickets and Calls are responded within SLA timescales and to a high standard 

Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Also support the updating of DWIs 

Proficient in using systems and tools 

SOC Controls completed on time and with the necessary evidences  

Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice   

All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate  

Highlight to Service Manager any deviations from the standard scope of service 

Ability to recognize and deal appropriately with sensitive and confidential information 

Successful completion of all learning objectives 

Time Recording to be completed accurately and on time 

Alight Security Standards are adhered and followed 

Contribute to team meetings and raise any issues immediately to your Service Manager 

Ensure you are up to date with all Alight HR announcements and communications 

Build good relationships with all lines of businesses where appropriate 

Update internal stakeholders, when needed, in a timely and accurate way 

Participates in projects and activities as needed and assigned 

You have:
• Fluent German and English is a must
• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast-paced environment
• Attention to detail
• Excellent written and verbal skills

• Self-motivated and a willingness to learn

Essential
• High school diploma or equivalent
• 1-2 years relevant experience administering Health & Welfare/Benefits in HR Consulting, HR Outsourcing, or other corporate environments
• HRIS knowledge

• Availability to work full time in the office (no teleworking possibility)

Desirable
• Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.