The position

 

The HR Direct Analyst is in charge of handling employee enquiries for Brazil (first level support, at the beginning Success Factors) and of all processes for total rewards, leave of absence, separation and benefits and all types of contractual and reorganizational changes alongside the "Employee Lifecycle".  

 

Tasks and responsabilities

 

Providing HR support to Brazil (administrative, field and plant employees).Ensuring high quality service at all times. Accountable for delivering operational excellence for the execution of all related end to end processes, continuously striving for improvements. Including but not limited to:Consultation and creation with regards to Contractual Documents (e.g. internal & external hirings, transfers), Leave of Absence, Time Management, Overtime, Change in Pay, VPR, Certificates taken into consideration the country-specific regulations and the respective legal entity company agreement. Involve and interact with HR Center of Expertise (CoE) or HR Business Partners for clarification or approval.Responsible for complaint processing and escalation where necessary.

 

Requirements

 

More than 2 years of experience in Human Resources or  handling inquiries in a Shared Service Center.Advanced Portugues.Intermediate English.Bachellor's degree in Human Resources.Experience with ticketing tool like ServiceNow or Jira.