Director of Human Capital – CX BPO - EMEA - Remote
We're hiring and are looking to connect with you to help us deliver the type of service experience you have come to expect from some of the world’s most iconic brands as Director of Human Capital (HR) – EMEA.
Our Human Capital Team brings significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria and plans to expand into more African geos it’s a great time to join our EMEA leadership team. The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What you’ll be doing
Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you’ll have the opportunity to transform Human Capital in EMEA.
Detail oriented? You’ll be responsible for the effective execution of TTEC’s Human Capital Strategy. You’ll work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site. We’re looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You’ll also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work.
On a typical day, you'll
• Assist with the development of the annual global human capital strategic plan. Work with the Human Capital teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
• Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Capital Systems to maximize site and client profitability.
• Work with project/program leadership teams to ensure effective usage of human capital resources for each site.
• Lead all program launches and effectively integrates with the human capital delivery team.
• Work with the business development team to help grow the region and ensure TTEC's human capital strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
• Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
Why You? What You Bring
• Bachelor’s Degree or similar qualification
• 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region.
• Talent Acquisition strategy and knowledge across the EMEA region
• Effective leadership and management skills across EMEA geos
• HR Operations or similar experience
What We Offer
• Competitive salary package including variable incentive bonus opportunity
• Comprehensive benefits package
• Health and wellness program, including employee assistance
• Employee recognition programs, professional development, tuition reimbursement
• Learning and career growth opportunities via our global footprint
• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
• Work from home with travel when needed. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
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