HR Employee Experience Manager Company: Norstella Location: New York, NY, United States Date Posted: Dec 12, 2024 Employment Type: Full Time Job ID: R-760 **Description** About The Dedham Group: We set out to develop a health care innovation organization that could separate the background “noise” from what warrants investment in ourhighly complex, rapidly evolving marketplace lacking transparency to enable our pharmaceutical and biotech clients to make better decisions and flourish. Today, ten years later, we are the preeminent U.S. market access oncology and specialty strategy partner, grounded in the structure and logic of the strategy consulting discipline, bolstered by our robust data set continuously enriched via ourunequalledspecialty access panel of the most highly influential access and value influencers in the U.S. With a unique staffing model of highly structured and collaborative creative thinkers akin to an oncology and specialty think tank, we have increasingly come to be viewed as an influencer in our industry. At the interface of clinical, economic, and operational evolving needs, the Dedham Group has become the go-to resource for addressing the challenges faced by the world’s leading life sciences organizations. Now, The Dedham Group is proud to be a part ofNorstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, The Dedham Group plays a key role helping commercial teams navigate the oncology space to get much-needed drugs to market—and helping clients connect the dots from pipeline to patient. Job description We are looking for a **HR** **Employee Experience** **Manager** who will play a critical role in the management of the human resources function within The Dedham Group and Pulse Analytics, part ofNorstella. The role’s overarchingobjectiveswill beaccomplishedby providing HR support and helping shape the employee experience at The Dedham Group. The position willprovideday-to-day HR, employee relations, performance and talent management, general onboarding and offboarding support, and other HR administrative tasks. The Dedham Groupisgrowing rapidly from both a revenue and people perspective so the ideal candidate will be proactive, strategic, hands-on andbe able to pre-empt the challenges that a high-growth business may face. Key duties and responsibilities + Support The Dedham Group and Pulse Analytics with the day-to-day HR tasks and various HR initiatives. + Collaborate with leadership and the HR team to understandTheDedhamGroupbusinessobjectivesand to deliver effective HRsupportforthoseobjectives. + Foster a positive workplace culture and provide guidance and support to employees as needed. + Assistwith programsthat are designedto help develop andretaintalent. + Support the performance management process andleveragethe greaterNorstellaHR team whereappropriate. + Manage all employeerelations casesas theyarise,including researching and understanding relevant employment lawand understanding when to escalate. + Assistwith reviewing existing training programs and work with the L&D team toidentifytraining needs and help supportDedham employeedevelopment. + AssisttheDedhamResource Manager, Leadership, and Talent Acquisition to ensure teams are staffed with talent to achieve the goals of The Dedham Group. + Work directly with Dedhamemployeesat all levels toidentify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching. + Collect and synthesizeemployee feedback and other data to drive and sustain positive employeeexperiences. + Create and implement employee engagement programs toretainand develop talent. + Perform ad-hoc work and special projects as necessary, to support the growth and retention of talent. Key requirements + Bachelor's degree in Human Resources, or a related field. HR certification(s)preferred + Minimum of6years of relevant experience,performance managementand employee engagement experience preferred. + PreviousHRexperience withina professional services/consulting organization. + Solid working knowledge ofapplicablelaborlaws and HR practices. + Strong leadership skills with the ability to influence and engage stakeholders at all levels of the organization. + Strong communicationand interpersonal skills, with the ability to build relationships acrossdifferent cultures. + Dependable, flexible, and adaptable to newinitiatives and needs. + Ability to work independently and collaboratively in a fast-paced, multicultural environment. + Dedicated to upholdingNorstella’shigh-quality standards and customer service focus. + Strong organizational and problem-solving skills with attention to detail. + Has a high EQ, is polished, professional and strategic. Location: New York City - Hybrid The guiding principles for success atThe Dedham Group/Norstella: 01:Bold, Passionate, Mission-First We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.Our clients and the mission in what we are trying toaccomplishmust be in the forefront of our minds in everything we do. 02:Integrity, Truth, Reality We make promises that we can keep, and goals that push us to new heights.Our integrity offers us the opportunity to learn and improve by being honest about what works and whatdoesn’t.By being true to the data and producing realistic metrics, weare able tocreate plans and resources to achieve our goals. 03:Kindness, Empathy, Grace We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.We use this principle across the organization to collaborate and build lines of open communication. 04:Resilience, Mettle, Perseverance We will persevere – even in difficult and challenging situations.Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 05:Humility, Gratitude, Learning We will be true learners by showing humility and gratitude in our work.We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking. The expected base salary for this position ranges from $125,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus. Norstellais an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed,color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.