·          Serve as the overall SPOC for HR-related concerns

·          Drive employee awareness of company rules and regulations, and HR guidelines

·          Collate and manage documentations needed for administrative hearings and evidences

·          In partnership with Operations, conduct reviews and performance management/coaching with employees who are deemed underperforming with the goal of increasing productivity and job security

·          Bridge the gap between Human Resources, Delivery and Support groups by establishing and maintaining communication lines

·          Communicate with Delivery and Department Heads regarding the specific challenges of each, and devise plans and activities with the goal of curbing attrition and employee dissatisfaction

·          Take part in performance management reviews

·          Conduct Root Cause/Deep Dive Analysis on major causes of employee attrition and dissatisfaction