HR Generalist  - KFC LA&C

Responsible for supporting the execution of key Human Resources and Training initiatives to build people capability throughout the Latin America and Caribbean KFC franchise organization

Organization supported: KFC, Latin America & Caribbean Franchise Business Unit (1950+ restaurants). 

Job scope: 37 countries, 50+ Franchise Partners.

This position will be based in Fort Lauderdale, Florida. Travel Required 10% (International & Domestic)

Job functions:

Support execution of regional HR & Training strategy:

Drive HR & Training systems and processes within franchise organization (i.e. leadership development programs, engagement survey, eLearning strategy). Lead Employee Engagement Survey for Franchisee Teams. Support franchise markets to drive performance on training initiatives (i.e. training certification, training content creation). Lead creation and delivery of training material for eLearning platform and new product development regional rollouts.  Work cross-functionally and partner with wider LA&C KFC team to drive key brand strategic initiatives. Support Restaurant Support Center (RSC) with department budget, weekly communications, and office tasks. Support field implementation of Training Technology; drive usage of training systems across region. Provide Learning Management System (LMS) support to troubleshoot learning system case submissions from markets across region. Act as the LMS expert, conducting LMS know-how sessions for franchise HR/Training partners. Import content and build curriculum/courses in LMS; develop, maintain, and evolve LMS training materials. Develop, maintain, and evolve reporting platform and output regional training reports monthly.

Other tasks as necessary.

Working Relationships: 

The HR Generalist reports to the KFC HR Manager. The person in this position will also liaise with other functions within the LA&C Team, franchise HR/Training counterparts within the region, KFC Global Training and IT, Yum/Cross-brand technology teams, and external vendors. This position has no direct reports.

Knowledge and Skill Required: 

BS/BA degree attained or in progress. Studies in HR Technology, Training or Human Resources a plus. 3-4 years’ experience in Training, HR, or customer service role (e.g. retail, hospitality or restaurant). Strong planning, organization and time management skills. Ability to handle multiple projects with strong attention to detail. Excellent interpersonal, written, and verbal communication skills; ability to work with a wide range of individuals at all levels, including within franchise organizations.  High work ethic and self-starter; desire to learn and build others’ know-how. Analytical skills, tech savvy, creative, and curious. Strong leadership, communications, influencing, and negotiation skills. Bilingual (English and Spanish) Required Portuguese Preferred.