Role: HR Generalist - Cielo Vista

Reports to: Area P&C Business Partner

This is a generalist role, accountable for day-to day People & Culture (P&C) activity and providing advice on the people agenda, process and best practice to the Store Manager(s) and Retail Management team with particular focus on:

RecruitmentSupport the Retail Management team to recruit hourly vacanciesCarry out the pre-interview recruitment activity required for non-management roles including uploading/advertising roles, screening, interview coordination, etcWork with Retail Management team to complete the relevant right to work checks and documentation retention stepsManage ATS: role creation, candidate response and onboarding stepsLiaise with third party contacts as requiredParticipate in seasonal recruitment
Onboarding and InductionOversee the onboarding process including contract/offer preparation and payroll/systems set upSupport the P&C administrator(s) to complete the appropriate background or reference checks and organise the relevant workwear for new startersParticipate in the delivery of the Primark Induction/Welcome event for new starters in partnership with the Retail Management team
Resource PlanningMonitor ongoing set up and maintenance of people data in the resource planning toolEnsure all rotas and schedules are communicated to colleagues and holiday requests are compliant  Partnering with the Retail Management to review absences
PayrollSupport the team to set up new starters & remove leavers on the payroll system and work with third party payroll providerCoordinate the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant partiesEnsure the T&A/payroll system is updated with relevant absence information and documentation is processedOversee and manage payroll adjustments/changesAct as point of contact for Colleague queries
Training & DevelopmentSupport and track the delivery of core learning programs via learning platformsCapture training and development needs and discuss possible solutions with P&C Business Partner and Store ManagerMaintenance of mandatory learning activity records e.g. first aid, data protection
EngagementOrganise events and activities that drive engagement, wellbeing and a positive Primark cultureDrive engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddlesCoordinate and co-facilitate the listening group meetings and support the Store Manager in preparing for and responding to colleaguesSupport store recognition activities, including nominations and Store Manager reviewEncourage participation in engagement surveys and monitor completion ratesSupport and advise Retail Management on colleague conversations regarding health or well-being issues
Performance ManagementMonitor completion of the mid-year and end of year review processProvide advice and support to the Retail Management team on the probationary period and performance review process and encourage a culture of feedbackSupport and advise the Retail Management team in the performance review processPrepare documentation/written correspondence for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs), providing advice on process as required
Talent & SuccessionCoach and develop Store Manager capability in the talent review process for their Retail Management teamShare feedback and creating action plans with the Store Manager on Retail Assistant talent/potentialOversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for management roles
Colleague RelationsResponsible for the governance of regulatory, legal and compliance requirements in-storeOversee the maintenance of colleague records (paper & electronic) in accordance with country regulationsProvide core employment law advice in-store, elevating complex issues where appropriateCoach, advise and support Retail Management as a first point of contact on ER/CR matters, absence and return to work processProvide guidance to Retail Management in conducting disciplinary and grievance investigations as requiredLiaise with the ER/CR team as required to resolve complex casesOversee the preparation of documentation required for ER/CR investigation and outcomesProvide advice and support to colleagues on P&C policies and proceduresEnsure ER/CR case reporting and tracking requirements are adhered to
ReportingOversee the maintenance and accuracy of people data that informs our systems, reports and analysis on people measures and KPIsSupport with completion of various reportingReview data from colleague exit interviewsMonitor compliance reportsParticipate in store audits
Business Alignment & ChangeSupport the Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-storePartner effectively with the Central P&C team to support store implementation of global ways of working, policy and practice
Commercial and Business ImpactDevelop an understanding of commercial performance and customer experienceDeliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the business
TeamworkResponsible for the day-to-day line management of the P&C Administrators in store, prioritizing workload, coaching and developing on administration tasks and giving feedbackBuilds trust and credibility across the function collaborating and operating with confidentiality and diplomacyPromotes a culture of inclusion, optimism, enthusiasm and mutual support
Customer ExperienceUses insights and data to influence store decisionsSeeks to develop retail knowledge and awareness of P&C practices and developments within the sectorHigh levels of trust, collaboration, confidentiality and diplomacy with all colleagues
Requirements
 HR experience 2+ years at HR Generalist/ Operational experienceProfessional HR qualification desirableExperience in coaching & influencingExcellent organization skills, with the ability to prioritize/flex in a fast-paced environmentStrong communication skills (written and verbal)Good working knowledge of employment legislationAnalytical/problem-solving skills and an interest in developing commercial acumenDelivery/facilitation skillsExperience in Talent, Performance and Change ManagementRetail experience or other customer facing sectors with high colleague headcount
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