Stevenson-Hendrick Toyota Jacksonville Location: 3124 New Bern Highway, Jacksonville, North Carolina 28546 Summary: This position is responsible for the onboarding and orientation process for new hires, preparing and maintaining employment records, HR administration in company HRIS system, with additional responsibility to assist with training and employee relations as needed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities may include the following: General + Provides a high level of customer service to dealership management, employees, and candidates. + Responds to inquiries from employees and managers regarding policies, procedures, and programs. + Works directly with General Managers and Department Managers to assist them in carrying out their responsibilities on employment matters. + Reviews pay plans for accuracy and compliance. + Conducts training for managers on HR-related topics. + Builds relationships with management & employees through regular visits to assigned stores. Employee Relations + Assists in conducting workplace investigations at the direction of the Regional HR Manager. May take lead on investigations at the discretion of Regional HR Manager. + Assists with documentation, follow-up, and close-out of investigations as needed. Hiring/Onboarding + Coordinates closely with recruiting department to ensure efficient onboarding process. + Prepares and sends offer letters to all new hires. + Utilizes HRIS system and Background/Drug Screen Provider to order Pre-employment screens, verifies that all pre-employment requirements have been completed according to company guidelines. + Communicates with dealership management regarding the status of candidates in progress. + Completes all HRIS system action items related to the hire of new employees. + Prepares materials for new hire orientation, communicates details to all new hires. + Conducts new hire orientation for respective market-area; coordinates virtual orientation if needed and ensures completion. + Completes electronic I-9 forms, verifies I-9 documentation, utilizes E-Verify as needed. + Maintains personnel record in HRIS system or hard copy. Other + Performs data audits, works with Regional HR Manager and manager to address any issues identified. + Facilitates manager training sessions on HR topics as needed. + Performs other administrative duties to support HR function as assigned + Maintains an organized, clean and safe work area + Participates in required training for the HR team, attends monthly team meetings virtually and in-person when scheduled. + Follows Safeguards rules and regulations. + Demonstrates the Company’s Core Values. + Complies with Company policies and procedures. + Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. + Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED o High School Diploma o Associate Degree √ Bachelor Degree o Master Degree o Doctorate Degree Desired Work Experience: o up to 3 years o 3-5 years √ 5+ years Education/Experience: Bachelor’s degree; or 5+ years related experience and/or training; or equivalent combination of education and experience. Previous Human Resources experience in a high-volume environment desired. Strong organizational skills and interpersonal skills required. Certificates and Licenses: √ Valid Driver’s License √ aPHR, PHR or equivalent certification recommended Computer Skills: Strong knowledge of Microsoft Office Products. Ability to learn and utilize the company HRIS System. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with employees and company personnel. Attendance Expectations: The position requires regular and predictable attendance in the office. Scheduled shifts may include evening hours, weekends, and some holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel. Environment Demands: Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers, employees and candidates. Travel by car or plane to assigned stores or meetings is required on a periodic basis (25% or more of the time). Verbal and Writing Ability: Ability to receive and communicate with customers courteously, efficiently, and professionally. Ability to effectively present information in one-on-one and small group situations to employees. Math Ability: Ability to add, subtract, multiply and divide. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf.