Primary Responsibilities
• Work with HR teams to plan, prioritise and schedule Applications Minor Enhancements and Applications Development projects
• Support development of needs and capabilities and provide support to obtain business cases on prioritized business projects
• Develop project documentation in alignment within company policies/methodologies
• Analyse workflow to create process maps and isolate areas of potential improvement
• Maintain work practices that follow applicable policies and procedures related to business requirements development and implementation%%Ensure the requirements accurately and sufficiently describe business needs and result in desired business outcomes%%Provide qualitative feedback and support to ensure Service Provider is able to action the work.%%Effectively use available tools in administration and tracking of job responsibilities%%Define and apply standards and quality criteria to ensure consistency and a full audit trail of work%%Work with team members to ensure business requirements are well understood and documented
• Identify issues and risks, ensuring that they are appropriately captured raised and actioned
• Frequently review and evaluate internal processes for effectiveness and efficiency to ensure they continue to support business need
• Recommend and implement process improvements which benefit QBE
• Ensuring the effective scoping of projects including the identification and management of dependencies to minimise the number and size of change requests to original scope and solutions
• Quickly understand the business issue and data changes of client’s business unit and industry
• Ensuring business requirements are sufficiently detailed to enable further project documentation to be documented including technical designs and testing documentation
• Build relationships, share knowledge, and jointly address business issues with key internal and external stakeholders, including other functional areas, to identify and promote consistency and synergies%%Consult with customers effectively%%Provide accurate and timely information to all external and internal stakeholders%%Build and maintain strong relationships with information technology colleagues and business customers to ensure business requirements are well communicated and understood
• Provide coaching to business customers on governance process, and leadership in working through the process to demonstrate progress of portfolio
• Provide more complex solution activities which may be beyond the competency or skill of a Business Analyst
• Plan and execute User Acceptance Testing, including test planning, user coordination, test execution, and timely completion to identify and eliminate any risk to change implementation
• Undertake the analysis for business problems and translate them into requirements to ensure solution meets business requirements
• Preparation of business cases where required
• Ensuring business requirements are managed throughout project and program lifecycle
• Manage reporting and analytics for relevant business unit, both internally and externally
• Provide detailed analysis on relevant business unit data
• May mentor/coach Business Analysts
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
3 years relevant experience
Preferred Competencies/Skills
• Deep business analysis capability
• Ability to analyse, isolate and interpret business needs and develop appropriate technical solutions
• Problem analysis and solving capability
• Strong interpersonal and team leadership skills
• Facilitation and influencing skills
• Ability to engage with business representatives at all levels and communicate in a structured manner
• Ability to identify key areas of risk and complexity
• Ability to translate user requirements into business cases
• Ability to work effectively under pressure
• Organizational skills, managing priorities/time management
Preferred Education
Bachelor's Degree or equivalent combination of education and work experience
Preferred Education Specifics
Information Technology
Preferred Experience
• Solid experience in IT, with more than 3 years’ experience in a business environment preferably HR
• Relevant tertiary qualifications
• Experience working in a demanding fast paced environment
• Experience managing change
• Practical experience of continuous improvement methods and techniques
• Experience designing, creating and administering governance solutions
Preferred Knowledge
• Broad knowledge of all aspects of the systems/software development lifecycle
• Expertise in business analysis
• Knowledge of industry best practices associated with business analysis and governance
• HR management systems and process knowledge
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.