**The position** Looking for a role where you can unfold your comprehensive administration expertise with focus on splendid customer experience and further innovative process development? If you call yourself a digital native, are good in communications and aiming for continuous improvements then HR Learning Services is your place to be! **Tasks & responsibilities** • As HR Specialist you are responsible for the administrative end-to-end processing and the professional support in the area of HR Learning Services, taking into account the legal and operational agreements and other applicable arrangements. • You are independently processing the recurring learning services portfolio from training management, vendor management and promotions to rollouts while continuously focusing on potential areas of improvement and customer experience excellence. • Depending on your professional experience, you will be supporting the HR Learning Services transitions and ramp-up activities while ensuring high-quality service provision, operational readiness and compliance for Boehringer Ingelheim University from day one. • With your strong communication skills together with your social and technical competencies also in matters with high complexity, you are ensuring a splendid customer experience when advising customers and working with stakeholders or other internal or external business partners. • You are familiar with working in projects and being measured against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) to strive for continuous improvement measures. **About our future employee** • Min. 2 years of professional experience in the HR services area (Learning Operations/Events management as an asset), Bachelor’s degree or similar study helpful • Independent, structured and solution-oriented working style (e.g. in the HR 3-pilar-model) • Distinct empathy, team spirit, accountability, and service orientation • Fluent communication skills in English verbal and in writing • Experience in process optimization and project work together with an open networked mindset and great organizational skills • Expertise working with ServiceNow, Learning Management System (SAP), Learning Experience Platform (Degreed) and MS Office would be beneficial All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.