Build your career in Human Resources Servicing, be the catalyst to ensure precision, offer solutions, solve problems, and mentor new joiners. 
As a HR Employee Servicing Professional in the Manager Support Center, you deliver a best in class, simplified, and personalized experience to managers in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support.  You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.    Job responsibilities Communicates with employees/former employees verbally and in writing to resolve specialized or complex inquiries that may require extended support to provide end-to-end resolution Interacts directly with other HR and/or Firmwide teams to successfully resolve inquiries Follows procedures to complete all call and case tracking actions needed to record interactions Follows all established processes, policies, company guidelines and regulations Required qualifications, capabilities, and skills 1+ years of experience in HR service or Product roles, or equivalent experience Demonstrated active listening, probing, and reading comprehension skills  Demonstrated analytical skills including attention to detail and problem-solving skills Proven ability to multi-task in a fast-paced environment and meet deadlines Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.) Must be able to work flexible hours Monday through Friday and some schedules may include Saturday Must be able to work overtime and weekends to support business needs