At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The HR Onboarding Coordinator is responsible for facilitating the end-to-end onboarding process during pre-hire and onboarding stages.  This role will support new hires and their managers to provide a seamless onboarding experience from pre-employment to post-hire.  The Onboarding Coordinator partners with various levels of line of Business leadership, HR, and risk to provide a high-quality onboarding experience.

This role requires confidentiality, problem-solving, curiosity, research skills, resourcefulness, exceptional customer service and communication.

ESSENTIAL FUNCTIONS:

•    Provide high level comprehensive support to pre-hires and current employees by while adhering to company policies, procedures, and industry regulations. 
•    Manage an ongoing case load in Case Management System, supporting operational processes and audits to ensure business line needs are met within determined Service Level Agreements (SLAs).
•    Escalate complex issues with candidates, employees, managers HR Staff and external vendors.
•    Maintain useful working knowledge of company policies, procedures, regulations, and business ethics.  
•    Employ a risk-based approach to problem solving, maintaining a clear understanding of legal and compliance requirements related to assigned areas and projects. 
•    Manage an ongoing case load in Case Management System, responding to inquiries within determined Service Level Agreements (SLAs).
•    Maintain the highest level of confidentiality when dealing with personal information. 
•    Understand and utilize HR systems including Workday and ServiceNow
•    Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.   
•    Handle sensitive company and personal information, which requires a high degree of confidentiality.

SPECIFICATIONS/SKILLS:

This is a general description which covers all levels/grades of the job.  Level/grade assignments are determined by the attached leveling guidelines.  Minimum qualifications are outlined below:

Customer Service:  Is accessible to the customer, discerning information that is significant and essential to customer success.  Interprets customer needs accurately and develops workable technical and non-technical business solutions. Balances interests of the customer against company needs. Communication: Communicate ideas in a clear, concise and respectful manner in both written and verbal form to a variety of audiences.Problem Solving:  Identify and document problems.  Use reason logic and intuition to define problems and and/or involve the right team to help resolve issues. Time Management: Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.Process Thinking and Improvement: Integrate and link individual processes—understand how seemingly unrelated components interact. Identify both technical and non-technical areas for improvement.Technical/Software: Experience with Workday, PowerPoint, Word and Excel,Data Management: Ability to understand, summarize and assess large amounts of data.Functional Knowledge: established vocabulary of general HR terminology (recruitment, payroll, benefits)Confidentiality: Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32 - $31.15

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.