As an HR Onboarding Specialist, you will be responsible for delivering a best in class, simplified, personalized, and digitized new hire experience through superior service and operational excellence. You will be required to adhere to established processes and guidelines in support of all potential new hires.

As part of your daily duties, you will interact with employees at various levels on a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership and accuracy of work while maintaining a high-quality standard and ensuring data integrity. You will be accountable for providing a seamless, end to end positive experience with every interaction

Job responsibilities

Communicate to customers through inbound call center to help resolve complex inquiries Respond to customers through an online portal Process HR related transactions/activities adhering to company policy and guidelines Provide exceptional customer experience  Meet service level, quality, and productivity metrics Empowered to resolve new hire inquiries accurately and effectively Follow all established processes, policies, company guidelines and regulations

Required qualifications, capabilities, and skills

Strong verbal and written communication skills Customer obsessed mindset Ability to multi-task in a fast-paced environment and meet deadlines Ability to work under pressure and handle high volumes Demonstrate active listening, probing, and reading comprehension skills Possess strong analytical skills Strong interpersonal skills Strong attention to detail, high level of accuracy and problem-solving skills  Ability to research issues and recommend a solution  Comfortable with and able to quickly adapt to change Ability to work in a team environment and collaborate with others

Preferred qualifications, capabilities, and skills

1+  year of Customer Service experience Proficiency with Microsoft Office suite and HR Systems