About this role

The contactHR Regional Lead is responsible for running the employee lifecycle, supporting inquiries related to HR policies, procedures, benefits, payroll, and time off. They serve as the front door to HR for employees, ensuring global support is centralized to hub locations and tailored to regional needs.

Key Responsibilities:

Manage a team comprising of Functional and Operations Leads and team members to provide direction and support

Audit and follow up on pending Workday actions to ensure timely completion, minimizing impact to downstream processes

Provide regular updates to senior management on trends and efforts the team is taking to reduce inquiry volume

Collaborate with HR partners to address sophisticated employee issues and provide direction on resolution

Lead or participate in HR projects and initiatives sought at improving HR operations, employee experience and overall interpersonal efficiency

Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds established targets

Represent contactHR in large forums and meetings, advocating for team’s needs and contributions to the organization’s success

Engage in collaborator management, building and maintaining key relationships to ensure alignment and support for contactHR’s initiatives

Collaborate with global teams to ensure seamless HR service delivery and adherence to compliance standards

Qualifications:

Demonstrable experience in HR operations, preferably in a leadership role

Proven understanding of HR systems, particularly Workday and ServiceNow

Ability to lead and empower a team in a fast-paced environment.

Analytical skills to monitor key risk indicators and process improvements

Demonstrable track record of handling projects and delivering on schedule

What We Offer:

A multifaceted role at the heart of HR operations

Opportunities for professional growth and development

An encouraging and inclusive work environment

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.