Responsibilities We’re looking for an HR Operations Specialist II to join our HR Operations team! In this role, you’ll be a part of providing exceptional customer service to contacts needing increased technical assistance resolving issues with HR system issues. Provide technical and project support for the HR Shared Service (HRSS). Serve as a tier 2 technical resource to research and answer questions or cases related to HR systems and HR data. Examples of systems could include: Oracle HCM, ADP self service and timecard system, and ServiceNow. Maintain specific foundational data setup and security in Oracle HCM database. Build privacy principles and controls into the foundation of HR EDM (Employee data management) business processes and systems (i.e. Privacy by Design) Operationalize regulatory and business requirements for HR data through consultation with data risk and privacy team Maintain HR EDM program documentation demonstrating compliance (processes, procedures, and controls) Work with HRSS teams to identify gaps in service processes and recommend efficiencies. Collaborate with HRSS and COE partners on issues related to process or systems. Assist in developing/editing/maintaining knowledge base content for HRSS team including the process maps and procedural guides. Handle more complicated research and assist other staff members in resolving issues. Act as a senior member of the team, leading key projects, and providing guidance and mentorship to junior team members to foster their growth and success. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! Qualifications Bachelor's degree or equivalent experience. 6+ years related data work experience required. Demonstrates strong technical proficiency with an understanding of how systems work together and how HR data flows through the Oracle HCM (Human Capital Management) system. Specialty experience in one or more HR fields preferred. Solid understanding of a leader's role and expectations in the organization and the tools and resources they use. Work independently to resolve escalated contacts Ability to understand and apply established COE center procedures and processes. Ability to efficiently navigate and use multiple technology solutions. Maintain confidentiality. Skills That Will Help You Stand Out Prior work experience in building reports in PowerBI or OTBI. Additional Information Hours Working hours for this role are based around US Central Time Zone core business hours 8:00am - 4:00pm. Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. You’ll work with your leader to figure out which option may align best based on several factors. Job Level We’ll consider talent at the next level with the right experiences and skills. Locations We'll consider talent in the following locations: United States, India, Hong Kong, London, Mexico, Chile. US Work Authorization/Sponsorship (for individuals residing in the US) At this time, we're not considering applicants that need any type of US immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. LinkedIn Remote Hashtag #LI-Remote