At HeartShare, we prioritize our people and cultivate a collaborative, compliant, and efficient work environment. We are looking for an experienced Human Resources Policy Manager to ensure efficiencies within human resources; manage HR policies and procedures; develop and maintain HR’s Standard Operating Procedures.

Primary Responsibilities and Essential Functions of Position

Reporting to the Vice President of Human Resources, the HR Policy Manager will ensure that HR operations across all HR practices are in full compliance with all laws, regulations and standards; and analyze and recommend process changes that increase efficiencies and improve services to staff and leadership. 

HR Policy Development and Implementation  

Collaborate with internal HR departments to develop policies, best practices and standard operating procedures and offer recommendations for revision and updating.  Serve as a liaison between the HR team and the agency's policy committee to review, edit and approve required policies.  In partnership with the Vice President of HR, implement approved policies based on the agency guidelines and standards.   Ensure that the agency policies and standard operating procedures align with federal, state and local employment laws and regulations and company policies. Act as a consultant to managers and staff regarding policies and procedures.  As needed, develop, update and maintain HR Standard Operating Procedure Manual and Employee Handbook. Take the lead in the research, development, drafting, publication and distribution of the employee handbook. 

Policy Communication and Updates 

Communicate updates and changes to agency staff electronically. Ensure communication is applicable based on the audience and the requirements specific to HeartShare Human Services of New York and its affiliates.  Partner with program leaders to ensure HR policies and strategies are integrated into broader company goals, ensuring alignment in areas such as project management, departmental workflow, and performance tracking. Conduct program site visits as needed to ensure programs are applying relevant HR policies and practices.  Seek and maintain current information and developments in employment federal, state and city employment laws and regulations and communicate changes and updates to the HR team.  Ensure that HR collateral, procedures and processes are updated in compliance with new and changing employment laws.    Maintain knowledge of regulatory standards (OPWDD, OCFS, OMH, ACS etc.) and work collaboratively with Onboarding and HR Compliance, and Corporate Compliance to ensure that HR policies, procedures and practices meet standards.   Audit HR policies, procedures, practices and files to ensure that quality standards are being met and compliance is being maintained.    Stay up to date with training from oversight agencies (such as OPWDD, DOH etc.), offer and facilitate training on policies, changes and additions.  

Policy Analysis  

Collaborate with the leadership team to gather feedback on the effectiveness of policies and make recommendations for improvement/revisions as needed.   Identify trends in policy development and improvement, partnering with external consultants as needed to determine policy impact and effectiveness.