Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

$91,200 - $136,800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Enterprise L&D is responsible for the strategic direction and establishment of effective employee development solutions to build capabilities for leaders and employees and support them to align with TD’s talent strategy and overall business priorities.

Reporting to Sr. Manager, Enterprise Learning Programs, Enterprise Learning & Development, the Program Manager, We Are TD, is responsible for partnering with Learning Solutions Architects, HR Business Partners, vendors, and the broader L&D team to scope out learning and development opportunities and ensure end-to-end delivery of high quality, innovative, diverse, multi-modal blended learning solutions on a variety of learning projects that support business priorities, enable people strategies, and impact key business measures.

Specifically, the Program Manager will support We Are TD, a consistent immersive in-person and virtual onboarding experience for new to Bank colleagues.

Job Description:

The Program Manager is responsible for TD's new enterprise "We are TD" onboarding program (ILT/VILT) including strategy, execution, learning content and budget management. They act as primary point of contact and strategic partner to all businesses and corporate groups and responsible to deliver a consistent onboarding experience to all new hires. 

The position requires critical thinking, strategic planning, project management, change management, collaboration, stakeholder relationship management, and advanced verbal/written communication skills.

KEY ACCOUNTABILITIES

Lead the development and implementation of enterprise-wide HR programs, including design, development, implementation, monitoring, reporting, and resolution of issues for a specialized functional area.

CUSTOMER

Negotiate, influence, and build strong relationships with business leaders, subject matter experts, and HR partners to understand business strategy and evolving program needs

Develop and execute the long-term program strategy & plan and associated roadmaps for the program, ensuring they align with the skills needed to support the broader business vision and delivers a great learner experience

Partners with L&D stakeholders to ensure L&D workstream is appropriately staffed and resourced to support the initiative

Interact, collaborate and help influence peers to ensure alignment to the long-term plan;

Act as intermediary between learning COE leads and business leads to ensure the program is effectively executed;

Manage issues or escalations in relation to the delivery of the program

Identify and implement process improvements that reduce costs or create capacity within learning development and delivery

Align to enterprise frameworks or methodologies

Develop and execute diverse programs, implement and develop activities, tools and programs for businesses, and support people strategy and management activities

Manage, analyze and draw insights from data to inform priorities and initiatives, including post-implementation reviews and program analysis to ensure solutions continue to meet HR strategy and vision

Research, analyze and develop Best in Class solutions designed to address gaps and developmental priorities aligned to business needs and the TDBG people mandate

Support the implementation, management and monitoring of a consistent, disciplined processes/ programs

Support the business in identifying and delivering against business and HR projects and initiatives by executing project management deliverables within budget and as per the approved project plan, working with business and HR partners to develop the content of those deliverables

Support regulatory applications by providing relative HR information for report to the applicable regulatory bodies/responding to requests for information

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for our business area

Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues

Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

BREADTH & DEPTH

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Integrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

Act as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists

Lead cross-functional teams or projects with significant resource requirements, risk and / or complexity

Independently manage end-to-end functional programs

Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

Use sophisticated analytical thought to exercise judgement and identify solutions

Impact the achievement of sub-function or business line objectives within the area they are accountable for

Work is guided by policies and industry standards/methods

Communicate difficult concepts; converts information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders

Work autonomously as the lead and guides others within area of expertise

EXPERIENCE & EDUCATION

Undergraduate degree

7+ years of relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet