**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The External Workforce Center (EWFC) partners with the business to engage a compliant external workforce that delivers on the business needs. The EWFC provides managers with the resources required to engage External Workers in a positive and compliant way. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with External Workers in their daily operations. **EXPECTATIONS AND TASKS** In this role you will perform tasks within the external workforce lifecycle within SAP. You will respond to queries and perform transactions related to External Workers through phone calls, online tickets, and e-mails from managers/colleagues as well as third party vendors. You will also act as a consultant to managers to educate them on the correct engagement of External Workers ensuring compliance with policies and guidelines. This role requires the handling of confidential data using HR systems and tools. **ROLE REQUIREMENTS** • Results driven and detail-oriented customer service skills • Ability to multi-task in a fast-paced environment • Manage own workload and set priorities • Excellent communication skills – ability to communicate with empathy over the phone and email with customers whose first language may or may not be English • Committed to add value to the customer • Good MS Office knowledge is a must • Ability to collaborate in a global and multinational environment • Eager to learn and develop • Curious mindset The work delivery location is at the SAP Philippines, Inc. office at the Robinson’s Cyberscape Gamma in Ortigas. The shift is from 8pm to 5am MNL (or 9pm to 6am MNL depending on US DST) from Monday to Friday. SAP has implemented a global Pledge to Flex hybrid working policy which only requires employees to collaborate at the office 3x a week (the ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 418047 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.