About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department: HR Service Center Analyst (HRSC)/HR Services
Under general supervision, responsible for various corporate human resource programs in Human Resources Specialized Services with a primary focus on background checks, flexible work and unemployment.  The role specific responsibilities are varied and although they are assigned to one individual, they may be rotated or reassigned in order to balance the workload within the team. 

The key responsibilities of the role include: 

•    Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts.

•    Portrays a positive, professional, customer and delivery orientated image of the company.

•    Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. 

•    Provides feedback and recommends process improvements to management.

•    Perform HR operational processes such as periodic report generation.

•    Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s). Appropriately documents case details and relevant information in the case management system.

•    Ensures appropriate documentation is up-to-date and available for HR processes.

•    Analyzes specific HR data as requested and creates formal or ad hoc reports.

•    May be responsible for training other HR Services analysts.

•    Participates in User Acceptance testing of new systems or features of existing systems.

•    Partners with third party administrators to ensure timely and accurate processing.

Skills/ Qualifications:

• Basic knowledge of human resource programs
• HRIS application tools/system knowledge (e.g. Workday HCM, PeopleSoft, Microsoft Office)
• Excellent oral and written communication
• Customer service orientation
• Analytical
• Problem solving skills
• Detail oriented
• Works effectively as a team member
• A College or University degree and/or relevant work experience in human resources is required

• Project management exposure a plus

Hours:

Tempe office: 7am-3:30pm

Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
 

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.