Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at** **Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Careerdevelopmentwith an international company where you can grow the career you dream of. + Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan, flexible working opportunities and many others). + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity:** For our global **Abbott HR Service Center** we are currently looking for an ambitious, people-oriented professional to join our multi-lingual team in Warsaw as an **HR Service Center Associate with fluent German.** This is an offece-based postion requiring regular presence in our Warsaw, Mokotow location. **Purpose of the role:** + This role is empowered to surpass expectations by:collaborating, anticipating, driving to resolution and serving with care,compassionand confidence. Utilizing concierge service withefficiencyfor targeted scope of requests with strong focus onoperational excellenceand delivery to meet high volume demands. + This role takesownershipof targeted scope and must driveefficiencyand productivity while meeting high volume demands. Is an efficient processor who with guidance and directions can meet demands of multiple, repetitiveHR processes, tasks and inquiries. The role has strongcustomer servicefocus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions. **What You'll do:** + Solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment; and through two or more languages, with German andEnglishbeing mandatory fluent. + Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March. + Ensure and always be up-to-date with the knowledge required for an effectiveperformanceof the functions, from the entire onboarding process and the subsequent technical and functionaltrainings. + Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work. + Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency andefficiency. + Identify "Roadblocks" to qualitycustomer serviceand in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements withmanagement. + Demonstrate a right attitude towardscustomer servicecoupled withgood communication skills, accuracy and ability tolistenand interpret requests from customers. + Focus on targeted scope of service with lower complexity and high-volume work. + Close focus on productivity, focus on concierge service,operational excellenceandtime management. + Ensure delivered cases and applied processes comply with Corporate and Complianceethicalstandards. **Required qualifications and background:** + Bachelor’s degree in careers as Administration, Systems,Communications,Translation and Interpretationor similar. + Desirable postgraduate or specialization inHuman Resourcesand/orCustomer Service. + Languages:Fluent English and German, any additional European language (French, Spanish, Russian, Polish) would be a strong asset. + Experience in working in areas such asHuman Resourcesand/orCustomer Servicethrough face-to-face or virtual channels. + Managing multi-channelcustomer serviceplatforms (phone, email and chat). + Working withcustomer management tools, desirableSalesforce. + User-level experience inERPstools/people managementsoftware like Workday (desirable). + Desirable in remotecommunicationchannels with global teams, in various languages and formats. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com