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Job Description:
Position Overview
An exciting opportunity has emerged at Epiq due to the maturity and evolution of our human resources shared services model. As a HR Service Delivery Specialist, you will come with 6-7 years of experience in Human Resource process, with subject matter expertise and will be required to provide exceptional customer service as the first point of contact for HR support of associates, management, external clients and HR internal teams. This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the client, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you will also be responsible to investigate and provide guidance and resolutions regarding HR policy-related questions, provide guidance to both managers and associates, and recognize when escalation of a situation is necessary. (e.g., payroll, performance management, time and expenses, and benefits).
1. Education Background -
a. master’s in business administration,
b. Post graduate diploma in Business Management,
b. Completion of internship - preferably in Human Resources
2. Technical Skills -
a. Understanding and execution of Human Resources flow - Hire to Retire
b. Understanding/Knowledge and execution of the HR Subject - preferably in Talent Acquisition, Talent Management and Total Rewards.
c. Understanding/Knowledge and hands on experience of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.)
d. Executing transactions within systems at high volumes
e. Highly Flexible and Adaptable to conditions and business requirements- work in global environment with shared service space
f. Advanced level Excel and PowerPoint skills
3. Soft Skills
a. good communication skills - Articulation and comprehension
b. Understanding of the language as it will demand to interact with global employees
c. Advanced understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
d. Attention to detail and ability to work towards deadlines
4. Roles and Responsibilities
a. Executing complex HR processes across the Hire to Retire domains within the Team
b. Adhere to agreed KRAs and customer service standards
c. Act as a subject Matter Expert (SME) of processes which will be considered as the first point of escalation from process perspective
d. To be part of stakeholders calls and meetings, helping to be a part of strategies, project and implementation
e. Auditing the process activities of Associates and seniors, ensuring the governance of the process is ensured
f. Overseeing and ensuring that the training of new joiners have been executed on time and resources are ready for on-job work
g. Reporting and Analytics - Administration, execution and implementation
Proficiency Level
1. Communication -
Advanced Level - Ability to understand the concept, articulate, comprehend and execute at the right places whenever required. Like for e.g. - Connecting with CoE stakeholders and employees in calls/meetings.
2. Coordination -
Advanced level - Understanding the advanced concept of connecting with multiple resources/activities together and executing the same.
3. Stakeholder Management -
Practioner Level- Perform connects with stakeholders, provide subject matter expertise and help in decision making
4. Reporting & Analytics -
Advanced Level - Experienced in working on reporting, metrics and providing the analytics helping for decision making
5. Training & Development -
Advanced Level - Experience in executing process training plan for new joiners, understanding the requirements of training the team in new processes across the project
6. Audit and Compliance -
Practioner Level - Understanding of audit procedure and executing the method of audit procedure within process.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.