Job ID: 39660 | Location: Shanghai, Shanghai, China
We at Clariant are aware of our responsibility. “Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.
Responsibilities
Responsible for the delivery of moderate transactional and informational services to internal and external customers. Oversees the efficient and effective resolution of all inquiries received through the Ticketing tool and transactions within the defined service scope. This position responds for the resolution of moderate employee inquiries and will work together with the HR Services Hub Manager or Head of Region HR Service Hub, HRBPs / Local HR Partners and HR Vendors as defined in the respective the HR documentation. This role also includes tasks related to HR system data maintenance and handling of payroll, time / absence, benefits & pension activities as well global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration).
Handles moderate employee inquiries allocated in the ticketing tool queue. Provides resolution in a timely manner or forwards employee related questions to the respective queue. Informs requestor about the status of request upon enquiry. Responsible for follow-ups on ticket’s pending inputs and closure. Ensure timely and accurate resolution of all inquiries and requests. Provides direct response to the requestor (telephone, email) and informs requestor about status. Individually answer & respond to high percentage of inquiries with limited escalations Utilize knowledge management and case management instructions to address, track and resolve HR customer inquiries within the SLAs. Understand scope of services and escalates items to Tier 2 as defined. Investigates requests which cannot be resolved by analyzing the nature of the request and routing to appropriate Tier 2 support. Can serve as contact to HR Vendors (e.g., Payroll, Time, ...) and other stakeholders (employees, managers, Local HR Partners, CoEs, ...) Provide guidance to employees and managers on self-service transactions. Perform moderate process administration in the respective area of responsibility, being local relevant contact point for topics such as: Payroll, Time / Absence, Benefits & Pension activities. Global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration) if assigned.
Requirements
College Degree or Bachelor in Business Administration, HR, Finance, Economics, or related areas. Minimum 2-3 years’ experience in the field of personnel administration. Working experience at SSC (Shared Service Centre) environment (Tier level support, escalation, ticket handling, ...). Basic knowledge of SuccessFactors, SAP ERP HCM, connected systems and HR Vendors (Payroll, Time Management, Benefits, Pension, ...). Basic knowledge of MS Excel and other MS Office tools to handle data building, template uploads and data review with moderate data sizing. Solution-driven, good communication and interpersonal skills, team & customer oriented, good listen skills, assertiveness, proactivity, detailed-oriented and able to prioritize and manage multiple tasks effectively.
Our Offer
A rewarding challenge to further develop your skills in a professional work environment Career development within our organization Possibilities to expand your knowledge, expertise, and language skills in an attractive, global working environment. Competitive benefits, e.g., company shuttle bus, working meal, transportation allowance, supplementary medical insurance, annual physical examination, annual leave, annual sick leave. We’ll be happy to share more information during recruitment process. Performance related yearly bonus Hybrid work model Differential integrational occasions, e.g, Annual Dinner, or Family Day, or Outing, or Social Clubs, or inhouse GYM.
Your Contact
科莱恩化工科技(上海)有限公司 Clariant Chemicals Technology (Shanghai) Ltd.
中国上海市闵行区春德路288号 No.288, Chunde Road, Minhang District, Shanghai, PR China
邮箱 Email: Shen.Zhang@clariant.com
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.