Responsibilities

Primary point of contact for associate and HR questions on multiple topics, primarily benefits administration and HR or payroll services. Identify customers’ needs, clarify information and provide solutions, creates HRIS system tickets and routes cases to internal teams. Educates customers using knowledge of available resources, benefits and options. Delivers a variety of benefit/HR presentations, including new employee orientations, open enrollment and/or other trainings as needed. Handles escalated calls with minimal assistance.  Must be aware of federal regulations to assure compliance of all plans.  Ability to cross-train and learn other processes and functions welcomed. Our benefit plans include healthcare, insurance, 401(K), short and long-term disability programs. HR programs include FMLA, wellness, employee assistance, service awards and other offerings. 

 

Qualifications

High School Diploma or 1+ years in HR or benefits environment. Experience using an HRIS system, Microsoft Office, Teams, and other software. Experience answering a business telephone and responding to electronic customer inquiries. Ability to deliver presentations or training. Clear communication and prior experience handling complaints and upset individuals in a business setting. Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills. Bilingual language skills a plus. HR Certification preferred.