Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! The HR Services Senior Associate is a highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action and is responsible for the execution of all HR services and processing queries up to Tier 2 including assisting with Tier 3 queries and special projects. Responsibilities Life Cycle and System Updates Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's. Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs. Utilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is teamlead/ manager. Identifies trends and initiates process improvements with Manager or HRSS Project and Services Team. Understands trade offs and when to escalate. Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes. Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date. Handles sensitive and/or complex queries. Pivots with ease when introduced to new HR Systems configurations. Engagement in System UAT Provides standard and non standard non complex reporting to HR stakeholders and line managers.COE Process Expertise. Basic understanding of programs and COE processes. Able to answer COE type queries and guide line managers if appropriate. Able to handle complex COE processesOperational Excellence. Assist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library. Understands and excutes on SLA and KPI's. Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements.Ensures data accuracy and integrity with all transactions,communications and stakeholder support. Project Management May assist with translation validation. Qualifications Must have minimum of 3 or more HR-related work experiences Experience in HR Services ticket/case management is highly preferred Knowledge in using WorkDay or ServiceNow is preferred Must have experience in Microsoft Office. Experience in JIRA and SAP is highly preferred Amenable to work in the night shift Amenable to work in a hybrid work setup