We are looking for you if you have:

1 year of working experience in a Shared Services environment, preferably with HR processes or Customer Service,

Very good English + Dutch (B2+/C1), both speaking and writing,

Experience in cooperation and building the positive relationships with external / internal business partners,

Excellent communication skills, readiness to learn and collaborate,

Strong people & client orientation,

Ability to identify bottlenecks and propose improvements in the process,

Ability to work in an international and multicultural environment.

You'll get extra points for:

Experience in transition activities: preparation / review of the documentation, process & tools setup,

Expertise in agile, operational management, quality management and risk,

Curious to continuously improve in an agile way,

Experience in working with Workday, ServiceNow, MS Office,

Knowledge of Belgian labor law.

Your responsibilities:

Act as a contact person for the HR Business Partners, managers and employees for HR-related queries and advise based on labor law provisions as well as policies of ING,

Taking care of administrative tasks for colleagues that join, leave or change jobs within ING Group,

Maintaining employee data,

Creating contracts and other HR documentation,

Handling employee inquiries and supporting the managers in their tasks,

Maintaining the knowledge base for employees and managers,

Training new team members,

Assist to implement policies, procedures, or systems.