At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
Your main tasks:Operations
• Working with daily queue monitor to ensue efficient processing of cases within agreed SLA’s
• Ensuring work is allocated efficiently throughout the team
• Supporting team members with day-to-day execution of HR related enquiries through our telephony and ticketing system and guides the team regarding proper procedures, policies, and requirements
• Works with the team to develop and update standard work/desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers
• Ensures all activities are carried out as per the standard work/desktop procedures of HR Shared Services
• Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee legislative compliance
Quality
• Works closely with training and quality lead to ensure proactive quality checks are in place and all data entry and documentation is correct first time
• Analyses quality metrics and partners with training and quality lead, and TEOA lead to ensure quality data is analysed, understood, and translated into actions to ensure all transactions are completed correctly to deliver on ECE
Continuous Improvement
• Responsible for driving CI ethos within the team and working closely with TEOA lead to identify opportunities for process improvement and devising a clear plan to deliver tangible efficiencies within the team to improve customer and employee experience and deliver on agreed TEOA metrics
People Leadership
• Empowers the team applying the TE coaching methodologies and fosters a culture of accountability within the team and stakeholder groups
• Ensure the voice of the team is heard and the team are enabled to deliver on ECE
• Supports team manager to drive team development and employee engagement with clear development plans and team engagement initiatives in place
• Liaising with HR managers and solutions partners in the supported countries to enable a ‘One HR’ experience for our employees and managers
• Educated to degree level with emphasis in HR or Business or other related discipline
• 5 years work experience including 1-3 years team lead experience ideally in a HR operations environment
• Proven ability to successfully lead a team and empower them to be successful
• Ability to build strategic talent pipelines and identify successors for key roles across the Global HR team
• Experience of working with HR related technologies such as Success Factors, SAP, Workday, ticket management systems etc.
• Strong professional and HR operational knowledge
• Team player with a solution focused attitude with drive to work in a fast-paced international HR team
• Excellent communication skills and attention to detail
• Ability to meet deadlines, prioritize work assignments in a high volume and fast-paced environment
• Strong customer service orientation
• Will manage a multi-lingual team, proficient English is essential, additional languages an advantage
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.