Vertu Motors, Gateshead

Here at Vertu Motors we are a unique opportunity for a HR Shared Service Manager to join our central team.

Working alongside colleagues in the wider HR function, as HR Shared Services Manager you will lead a small Shared Service Admin team of six people to provide an effective and efficient end-to-end employee lifecycle service to the organisation.  This includes being involved with the day-to-day colleague set up in the payroll system (Dayforce) and how this relates to the wider organisation set up.  
 
With a focus on delivering an excellent customer experience and a drive to achieve continual improvement, this is a fast-paced role that requires accuracy and an in-depth understanding of HR policies and processes. 

Some key responsibilities in the role will include: 

Lead on senior management and confidential contracts of employment.  Providing data insights into group Benchmarking   Work with the Reward and Benefit team in the role of ‘Work Force Management Lead’ for the wider payroll system and how it impacts colleagues and management in the dealership  Managing and developing the Shared Service Admin team in the delivery of high quality, consistent daily HR support for all employee lifecycle processes, systems and activities  Continually driving process improvements, identifying issues and working with HR colleagues and wider teams to deliver solutions  Identifying and introducing service levels (SLAs) to meet work volumes and stakeholder needs  Overseeing and maintaining the accuracy of employee lifecycle data entry into Dayforce  Producing reports and other MI to monitor consistency and support improvements to services delivered by the team  Coaching and motivating the team, identifying training and development opportunities to optimise performance to maximise potential  Provide support to the Head of Recruitment & Talent in day-to-day HR activities 

To be considered you will require: 

A track record of delivering process improvements in a customer-focused HR Shared Services environment, operating at managerial, or supervisory level  Excellent leadership and people management skills with the ability to engage and motivate a team to deliver an excellent service  Experience of developing SLA's with a continuous improvement approach  A naturally inquisitive, creative and proactive approach to problem solving and initiating solutions  Confident stakeholder engagement and relationship management skills with the ability to confidently challenge  Excellent IT skills and experience of working with an HRIS (Dayforce would be ideal) 

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

25 days holiday rising with length of service - plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity and Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and a criminal record check.

 

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