**About Pearson  ** At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We’re on a journey to be 100% digital to ensure we can deliver direct to consumers everywhere. This has only been accelerated by COVID-19. To meet the changing needs of the global population we have developed a new strategy with ambitious targets. Our Purpose | Add Life to a Lifetime of Learning  **Position Summary:** **Position Title:** GPC Team Lead (C2), HR Operations, shared services **Position Type:** Full-Time, hybrid with regular visits to Warsaw or Manilla office The GPC Team Lead is responsible for overseeing the Global People Care team, providing advanced support and resolution for complex HR issues. The Team Lead ensures the team meets performance standards, drives process improvements, and maintains high levels of customer satisfaction. This role requires strong leadership skills, extensive HR knowledge, and the ability to manage multiple priorities effectively. **Key Responsibilities:** + **Team Leadership:** Supervise and guide the team members, Conduct weekly performance reviews, provide feedback, and support professional development and Foster a collaborative and high-performance culture within the team. + **Service Delivery:** Ensure timely and accurate resolution of complex HR inquiries and issues escalated from the digital assistant, Monitor and manage team performance against SLAs and KPIs, and Develop strategies to enhance service delivery and improve customer satisfaction. + **Issue Resolution:** Address and resolve escalated HR issues and cases that require advanced knowledge and expertise, Provide guidance and support to team members on complex cases. + **Process Improvement:** Identify opportunities for process improvements within the HR Shared Services function, Lead initiatives to streamline HR processes and implement best practices and Collaborate with other HR teams to ensure cohesive and efficient service delivery. + **Training and Development:** Develop and deliver training programs for the Global People Care team to enhance their skills and knowledge and Ensure team members are up-to-date with HR policies, procedures, and systems. + **Collaboration and Communication:** Act as a liaison between the Global People Care team and other HR departments, such as Payroll, Benefits, and Talent Acquisition and Facilitate effective communication and collaboration across the HR organization. + **Reporting and Analysis:** Oversee the maintenance and accuracy of employee records in HR systems, Analyze HR data to identify trends, issues, and opportunities for improvement (weekly, monthly, quarterly dashboard review), Prepare and present regular reports on team performance and key metrics. + **Compliance and Risk Management:** Ensure team adherence to company policies, procedures, and legal requirements and Identify potential risks and develop strategies to mitigate them. **Role requirements:** + Bachelor’s degree in Human Resources, Business Administration, or a related field. Advanced degree or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred. + Solid experience in HR, including in an HR Shared Services or supervisory role. + Proven experience with HRIS systems (e.g., Workday, SAP, Oracle) and ticketing systems. + Strong leadership and team management skills. + In-depth knowledge of HR policies, procedures, and best practices. + Excellent problem-solving and analytical abilities. + Effective communication and interpersonal skills. + Ability to handle confidential and sensitive information with discretion. + Strong organizational and time management skills. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). + Customer-focused mindset with a commitment to delivering high-quality service. + Ability to work independently and collaboratively. + Adaptability and willingness to embrace change. + Strong work ethic and proactive approach to problem-solving. **We got for you a great range of benefits:** + Opportunity to work in a global environment and grow your professional network  + Personal growth - Unlimited access to rich sources of knowledge (Coursera, A Cloud Guru, Safari Books…) + Attractive benefits including MultiSport Card, cinema and theatre tickets, touristic excursions, etc.)  + Private health care, accident insurance for you and your family  + Opportunity to master your English skills at daily work and/or by taking companywide English classes  + Work-life balance, Flexible working arrangement + Remote work or hybrid (Poznan) work as option  + Paid leave for volunteer purposes  + PPK at 4% + Annual bonus based on performance + Annual Christmas funding + Holiday funding (biennially) + Invest and Earn money and/ or become a shareholder with Pearson Worldwide programme ‘Save for Shares’ **Your Personal Data** The Administrator of your personal data is Pearson Central Europe sp. z o.o., headquartered in Warsaw, 8 Szamocka St. (PCE). The Data Protection Officer appointed by PCE can be contacted by email, at pce.dpo@pearson.com, as well as by snail mail at the above address, marked "RODO". Your personal data is processed based on: GDPR Article 6(1)(A) - your consent (applies to data provided in the application, over and above other grounds for processing), GDPR Article 6(1)(B) - actions taken at your request, prior to the conclusion of a contract (aimed at concluding a contract), limited to the scope indicated in the legal provision (Article 22 par. 1,3,4 of the Act - Labor Code); GDPR Article 6(1)(F) - PCE's legitimate interest, related to possible establishment, investigation or defense of claims against PCE (GDPR Article 82(3)); Your personal data will be stored for a period of 3 years after the end of the recruitment process. You have the right to access the content of your data and the right to rectify, erase, limit processing, the right to data portability, the right to object, the right to withdraw consent, the right to be forgotten. You have the right to lodge a complaint with the President of the Office for Personal Data Protection if you consider that the processing of personal data concerning you violates the provisions of the GDPR. Your provision of personal data is voluntary, but necessary for the purposes of processing. The consent you have given may be withdrawn at any time, which will be equivalent to the cessation of processing of certain data. Your data will not be subject to automated profiling. PCE may transfer your personal data to a third country, including outside the EEA, which is related to Pearson's policy and the IT tools used. Personal data may be made available to authorities authorized by law and entrusted under a written entrustment agreement to entities providing services on behalf of PCE. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** HUMAN RESOURCES **Organization:** Corporate Human Resources **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 18276