The HR Services center of excellence’s aspiration is to enable HR services at scale, simplify processes and transactions, improve data quality and consistency, and help deliver a great employee experience across Microsoft. Providing end-to-end operational HR services through our Tier 0 (HRWeb) and tier 1 (AskHR) employee inquiry support funnel.  Performing “hire-to-retire business process administration with operational support for compensation, benefits, learning and on-boarding programs globally, and platform management to enable COEs to deploy programs at scale. 

The Service Manager is a key role in the delivery of quality services to business leaders, managers and employees, as well as to the HR community and driving an agenda of continuous improvement.  This role requires management excellence to lead a service line team, thought-leadership to drive consistency in processes & services aligned to Global/Functional/Local policies to exceed performance expectations, contribution to the global end-to-end process design that enhances the employee experience, and use of data, insights, and voice of the customer framework to identify trends and improvement opportunity areas for operational quality and efficiency. 

This role is for Night shift and supporting the Americas region.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.