The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The HR Shared Services Specialist will work under the general supervision of the HR Shared Services Lead and will provide HR shared services support across all HR functions for Bassett Healthcare Network. They will deliver an exceptional HR experience for our caregivers and practitioners across the Bassett Healthcare Network by responding to questions that come in via various contact channels – phone, email and in person. The HR Shared Services Specialist will work in a goal and growth-driven environment, supporting needs across all facets of HR. Working collaboratively with HR team members across Bassett Healthcare Network, the HR Shared Services Specialist will also deliver on functions to achieve a well-organized Human Resources Division. This is an onsite position, requiring the employee to be onsite at a network location every day. The employee will have a primary network location but should expect to travel to additional locations within the network based on business needs. Escalates inefficient processes or concerns and employee experiences. Continuously focuses on finding new ways to improve the employee experience and speed of resolution In partnership with the HR team, works to identify and eliminate barriers to accuracy, productivity, and quality Will support all areas of HR including benefits, employee relations, retirement, compensation and Talent Acquisition/Nursing Recruitment Participates in cross-functional process improvement initiatives as required Prepares appropriate paperwork and processes for employee status changes Supports Talent Acquisition/Nursing Recruitment with completion of any network transfer processes Supports the HR team with educating on policies Supports the HR team with any special (ad hoc) projects that require additional assistance Creates, maintains and audits employee files Assist with internal and external audit requests Manages employee license notification and renewals Manages unemployment claims Prepares and reviews reports upon request Tracks HR reporting metrics, including performance appraisals, disciplinary action, orientation checklists, and new hire data Works in a fast-paced operational environment and employs rapid, accurate judgement in the face of ambiguity or broken processes Will work assigned action items in HRIS system including employee terminations and the required notifications Will support with HealthStream assignments and administration Will support employee engagement and employee recognition initiatives throughout the Network Manages confidential and sensitive employee information and adheres to strict data privacy standards Sort and distribute all incoming and outgoing HR mail Serves as back up as necessary for the HR Shared Services Assistant Performs other duties as assigned. What we need from you Education: High School or GED, required 4 year/Bachelor's Degree in related field, preferred Experience may be considered in lieu of education Experience: 2 years Human Resources experience or related administrative experience, required 2 years multifunctional role where high-touch customer service is required 2 years healthcare experience, required Skills: Attention to Detail Build Relationships Communication Customer Service Mult-Tasking Time Management Accuracy Computer Skills Maintain Files Physical Requirements: Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, standing, stooping, walking Constant typing/clerical/dexterity, reaching, repetitive motion, seeing/monitor/computer use, talking, visual acuity (color, depth, perception) Working Conditions: Occasional noise Travel: Extensive Travel - You should expect to travel every week Total Rewards Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick time Medical, dental and vision insurance Life insurance and disability protection Retirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $21.11/Hr. Pay Range Maximum: USD $31.67/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.