Solution Center Specialist II

 

Based: Łódź, Poland

 

Mission Statement: Deliver exceptional HR support to McCormick's U.S. and Canadian employees during their critical moments.

 

Reporting to local Solution Center Supervisor, the aim of the role is to provide daily service delivery within North American Solutions Center team with consistently reliable, and highly engaging service.  Will leverage a variety of technology and manual systems, processes, and tools.  Answer employee inquiries across the range of simple to medium complexity requests. 

 

 

MAIN RESPONSIBILITIES:

Proactively respond to employee inquiries for support via ticketing tool, email, and phone. Provide HR administration assistance for Employee lifecycle (Hiring, Onboarding, Employee changes, Benefits, Time and Attendance, etc.). Process HR documentation daily with accuracy.  Administer and follow through on employee lifecycle services in a timely manner and to defined KPIs. Validate and process employee related data. Collaborate with 3rd party HR services providers. Ability to effectively synthesize information from a variety of sources. Correctly address escalations by partnering with peers, next level peers, team leaders and team managers. Ensure compliance (ex. SOX) and best practices are followed to standard. Provides support to other team members as needed and works collaboratively to solve problems Provides process excellence and discipline support within area of responsibility and recommending process improvements, and implementation of the improvements. Provide live phone call support to employees located in the U.S. and Canada.

 

CANDIDATE PROFILE:

Previous experience in HR Administration or Customer Service gained from working i.e., SSC / BPO will be an advantage. Experience in working in HR systems such as SAP HCM and strong working knowledge of MS Office 365. Excellent communication skills, ability to cooperate in international, matrix organization and consumer-oriented attitude. Mindset of continuous improvement and regularly provides insights to support the development of improved processes and services.  Can train and onboard others.  Cultural agility to work with diverse teams and employee groups with remote customers. Analytical capability to analyze data, interpret, and provide insight. Well organized, ability to priorities and meet deadlines. Fluent Polish and English is a must. Knowledge of Spanish will be a plus. Attention to Detail, and engaging in collaborative work teams is a must. Call center experience preferred. Project Management or participating in project teams preferred. Demonstrated experience in delivering services / providing advisory to others.

 

COMPANY

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

 

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

 

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Polish brand Kamis.

 

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.