Develop your career in Human Resources by mastering the art of flawless transactional execution. Process moderately complex HR transactions, follow guidelines, problem solve, offer solutions, and escalate complex issues.
 

As a HR Specialty Servicing Specialist within our Human Resources team, you will be responsible for delivering a top-tier, simplified, and personalized experience to both current and former employees in relation to their HR needs. You will engage with employees of all types at various levels, addressing a wide range of topics and issues with a keen eye for detail, thoughtfulness, and empathetic support. Adhering to company policy and guidelines, your role will support our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities

Communicates with employees/former employees verbally and in writing to resolve general to complex inquiriesClosely adheres to procedures to complete all call and case tracking actions needed to record interactionsFollows guides to process HR related transactions/activities to provide an exceptional customer experience Meets service level, quality, and productivity metrics as outlined on scorecardsFollows all established processes, policies, company guidelines and regulations

Required qualifications, capabilities, and skills

Demonstrated active listening, probing, and reading comprehension skills Demonstrated interpersonal skills with a customer obsessed mindsetProven analytical and problem-solving skillsDemonstrated ability to work in a team environment and collaborate with peersMust be able to work flexible hours Monday through Friday and some schedules may include SaturdayMust be able to work overtime and weekends to support business needs

Preferred qualifications, capabilities, and skills

1 year experience in a Customer Service roleDemonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)