One of our major oil and gas clients is seeking an HR Support Specialist to work on a 5- month assignment in their facilities in Bartlesville, OK.

Job Responsibilities: Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests
Clearly communicate HR objectives, policies, procedures, and government regulations. Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels. Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations. Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources. Work as a team member focusing on the customer experience, providing outstanding customer support. Recommend or suggest methods to simplify and enhance processes, procedures, and technologies. Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and the company policy compliance. Assist with the implementation of programs, policies, and services provided by the company by acting as the customer's first line of contact. Create and review knowledge article content. Performs other related duties as assigned.
Requirement:
  Legally authorized to work in the job posting country. High School Diploma or GED equivalent. 3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat. Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint.
Preferred Qualifications: Human Resources experience. Experience in SuccessFactors. Ability to follow written procedures and security guidelines. Good analytical skills and proven problem-solving abilities in a time-critical environment. Must be motivated and a self-directed individual committed to providing a high level of customer service. A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required. Great attention to detail.