**HR System Analyst and Test Lead** **Summary:** The Employee Experience Design Global HR team is dedicated to creating experiences that employees love. As the HR System Analyst and Test Lead, you will play a critical role in driving positive change and innovative HR technology solutions. This role contributes to our mission by modernizing and curating personalized experiences for our employees. You will have the opportunity to collaborate with various teams, conduct workflow analysis, and support the discovery of business requirements. This role offers a chance to lead testing efforts and ensure the successful delivery of HR technology solutions and programs. Position Responsibilities: + Provide critical support in the discovery, analysis, and documentation of business requirements to inform configuration activities for key HR technology and program rollouts. + Solicit and document user requirements, prepare design documents, and validate user interface specifications. + Leverage human-centered design practices to capture the voice of our stakeholders and colleagues. + Plan and oversee testing activities in partnership with Employee Experience and IT Support teams for project rollouts and system enhancements. + Facilitate testing kick-offs, define and design test plans and scripts, and oversee issue defect resolution activities. **Preferred Qualifications:** + 3+ years of relevant experience in a Business Systems Analyst role supporting HR transformation projects, strategy, and/or deployment of global, large-scale HR Technology initiatives. + 3+ years of experience working with HR SaaS applications and platforms, including Workday, Cornerstone, EdCast, Salesforce, etc. + Previous hands-on experience as a Test Lead working with developers, product specialists, Project Managers, testers, and business stakeholders. + Bachelor's Degree, ideally in an HR or IT discipline. ISTQB Certified Tester Foundation level or equivalent is an asset.Human-centered design, CHRP/CHRL, or PMP Certification is an asset. + Broad knowledge of the software development lifecycle (waterfall/agile), cloud technologies, and functional and non-functional test methodologies. + Knowledge and experience in Performance testing, API testing, and SaaS applications on a large scale. + Proficiency in test management and defect management tools. + Strong communication skills (both written and verbal). W **hen you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Hybrid **Salary range is expected to be between** $75,880.00 CAD - $140,920.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.