As our Senior Lead Analyst, ServiceNow, you will work to understand business needs including the processes for end-to-end business solutions for HR functions with heavy focus in HR Service Delivery. You are responsible for building strong collaborative relationships across the organization. You will consult and provide guidance on system design activities on HR projects, providing HR system expertise and guidance on the benefits of automating and standardizing HR functionality.
Recommend business process and system changes to improve efficiency and business outcomes for HRSD configurations in ServiceNow.
Serve as a strong consultative partner to business and functional leaders to continuously improve service delivery
Drive consensus with business and technical teams to determine the best solution to business problems, output needs and the deliver of new technology solutions and enhancements.
Independently manage projects and coordinate with HR functional teams for process, system, and system support initiatives.
Lead system implementation or release activities; Configure, test and document system changes
Manage plans for and execute regression and release testing on ServiceNow configurations in HR Service Delivery.
Strong ability to present configuration design options and capabilities per functional and industry knowledge
What you need:
Required:
Bachelor’s degree in HR, Business, Information Technology.
6+ years’ experience in an HRIS, functional systems, with strong knowledge of data privacy and other relevant HR data regulations in global environment.
Experience with ServiceNow configurations including HR Service Delivery
Prior system implementation or post-implementation project experience
Demonstrated ability to understand, evaluate, and recommend changes to business processes/reports
Experience working in an enterprise technology environment: HRIS enterprise infrastructure with touchpoints such as ServiceNow, AD, Exchange, Firewalls, SSO, and Mobile configurations
English level: B2+
Preferred:
Employee Service Portal maintenance and Bootstrap experience
ServiceNow Certification(s)
Travel Percentage: 10%