Reporting to the New Zealand Head of HR, the HR Technology & Operations Lead ensures the smooth delivery of HR operational processes and accurate HR data management, with a strong focus on HRIS administration, reporting, and compliance. This role supports remuneration and benefits administration and drives process improvements to enhance efficiency and service quality.
Main Responsibilities:
Process Management and Improvement
Manage all HR related documentation – contract variations, updates, extensions etcCommunicate to payroll regarding any employee contract changes, new starters & exitsPolicies are in place, easy to understand and updated when requiredManage the Staff Anniversaries process and Value Award processRepresent the HR function as required in cross functional process improvement or new system projects e.g. HR Transformation Project Coordinate retention initiatives such as Bay Babes Parental Leave programmeOversee tickets on Service Now and HR mailbox to ensure that all queries are managed in the appropriate timelinesKeep abreast of changes to employment law, recommending changes to HRD and ensure compliance in company processes and proceduresProvide employees who are about to go on Parental Leave, a Parental Leave information package and liaise with managers on employees return to work dates ensure a smooth processEnsure all filing of employee documents are stored in employee files and be compliant to internal auditsMaintain up to date electronic filing
HR Information System
Responsible for the accurate data entry of all new starters, processing of leavers and all variations to current employees in OracleMaintain current employee records including regular reporting and data checkingUpholding the back office organizational structure including adding/removing/updating clinics & departments when required, & individual Clinic Managers
Performance, Remuneration and Benefits
Administer and maintain remuneration processes for all employee groups (Support Office and Field) in line with group guidelines and delegated authoritiesExecute remuneration changes accurately and ensure compliance with approval protocolsCoordinate and deliver the Annual Salary Review process for New Zealand, including system updates and reportingSupport implementation of remuneration-related projects, such as generating total compensation statements, managing benefits administration, updating incentive schemes, and assisting with MBO setup for back-office rolesManage administrative requirements for the Amplifon Performance Stock Grant Plan and liaise with corporate HR on NZ-specific mattersMaintain HRIS and related systems, ensuring data accuracy and timely updates for remuneration and operational processesStay informed on market practices by attending relevant Mercer, EY, or EMA seminars and sharing practical updates with the HR team
Reporting and Measurement
Undertake corporate HR reporting and notification requirements in regard to remuneration, incentives, engagement and general HR metrics and provide input to other HR reporting as requiredResponsible for creating monthly HC/FTE Actuals reportingResponsible for uploading monthly HC/FTE Forecast on Finance (HFM) systemResponsible for quarterly Sustainability reportAssist with monthly reporting and KPI analysis including data related to frontline recruitment and turnover
Global Mobility
Collaborate with Talent Acquisition and ensure all relevant actions are taken to process Overseas Trained Audiologist (OSTA) VISA
Skills and Experiences
Undergraduate degree in Human Resource ManagementHRIS certification (e.g., SAP SuccessFactors, Workday, Oracle HCM) or equivalent experience highly advantageous5–7 years’ experience in HR operations, HRIS administration, or HR process improvement rolesProven experience in HR systems implementation, maintenance, and reportingStrong understanding of HR processes and complianceExposure to remuneration and benefits administration (basic level)Experience in data analysis and reporting using HRIS tools and ExcelAbility to manage small-scale projects and coordinate with stakeholdersPrevious experience leading or mentoring at least one team member preferred
Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.