TMCC Specialist Temporary Role

Job Summary:

The Team Member Care Center (HR) Specialist is the first point of contact for receiving and resolving employee, manager & former employee inquiries through the Team Member Care Center (TMCC).  This role is the entry point to the HR function and allows a broad view of and experience with all functional areas to facilitate development and growth within HR.

 

ESSENTIAL FUNCTIONS

Assist with all internal and external HR related inquiries or request Support the TMCC and HR function by completing reports, processing mailings and transactional data-entry duties Attention to detail to distribute mail accordingly and have a general understanding of different state and federal agencies. Know when to escalate time-sensitive matters and to which business partner Check voicemail daily Process Unemployment Claims Assist with I9 compliance by running reports, troubleshooting I9 system with hiring managers and new team members to ensure completion Ability to multi-task and prioritize the urgency of team member inquiries or issues Sometimes providing guidance covering all areas of HR, including payroll, compensation, benefits, HRIS fundamental issues/education Handle inquiries requiring detailed or technical knowledge about HR programs, plans, services or systems with escalation to subject matter experts as necessary; investigate and resolve issues independently where possible

 

QUALIFICATIONS

High School Diploma or equivalent Experience working in a rapidly changing, complex environment Excellent written and verbal communication skills Excellent problem-solving skills, a fast learner, and able to quickly pick up new tools, software and processes High-level of organization, attention to detail, and follow-through Ability to identify and manage confidential and sensitive data with appropriate care and per procedure