JOB SUMMARY: The Training and Communication Specialist facilitates the Training and Development needs for Harrah’s New Orleans and utilizes effective needs analysis, project management, course development, and evaluation skills to ensure that all employees have the necessary skills to deliver extraordinary guest service. This includes but is not limited to the delivery/facilitation of training programs, drafting and distribution of information to team members, delivery logistics planning, data-entry, and ongoing communication to property leaders.

Training Systems Administration

Coordinates and implements Learning Management System strategy for the propertyMaintains training records (data entry), employee documentation (tracking and filing) and runs reports.Responsible for Learning Management System requests, course assignments and reporting.Supports data entry and tracking of all metrics associated with property-wide training program delivery.Curates and organizes training material and required forms

Training Program Delivery

Manages the execution of property training programs including brand training, technical training, property specific training, and coordinating external resources for seminars to all Team Members at all levels. Conducts Team Member/supervisory/management training and development programs in both group and individual settings. Schedules, coordinates, and conducts/facilitates core training in an efficient, engaging and impactful way.Maintain training areas (room set-up, workbook inventory/classroom supplies, maintains audio/visuals, maintain organized clean training room etc.) as needed.Supports ongoing planning associated with training program delivery, including train-the-trainer efforts and new program implementation.Maintains consistent and timely internal quality assurance programs; seeks to reduce variances in organizational processes.

Training Material Management 

Proofs, formats, and brands materials for learning programs as needed.Assists with maintenance of existing programs.Maintains inventory, reproduces, and distributes materials for all training programs as needed.Executes a consulting process and performance analysis to gather information on needs, maintain pulse on the organization, offer creative ideas and recommend impactful training, change management, and process improvement solutions. Monitors and evaluates the progress, effectiveness and impact of training and development programs and department trainers; makes recommendations for improvement. Works with departments to ensure all training materials are accurate and well maintained.

Communications, Materials Management & Distribution

Monitors internal communications (bulletin board, training, recognition, employee activities, organizational email accounts, etc.).Work and communicate with department co-worker, leaders, corporate partners, vendors, etc.Coordinates and supports all program communication efforts.Creates and maintains monthly training and communication calendar.Responds to questions from property teams regarding available programs and services.

A few more things:

Supports team members and property Human Resources team with administrative and execution of Engagement and Recruiting activities, as needed.Responsible for project management, establishing and meeting timelines, attention to detail and follow-through.Effectively represents Caesars Entertainment to groups of employees, applicants, counterparts in the industry, management and outside organizations as needed.Conducts career discussions with employees using tuition reimbursement to encourage them to pursue a supervisor/manager position when completed.Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.Acts as a role model to other employees and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.Responsible for monitoring supply levels and creating supply orders as needed.Sets priorities and manages multiple tasks and projects.Maintains confidentiality.Assist with planning and execution of property, department, and company initiatives, recruiting, employee relations and internal communications activities.Other duties as assigned.

QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

Must be at least 21 to work at a casinoBachelor’s Degree in HR, Training and Development, or a related field, or equivalent experience preferred.1-3 years of training/facilitation experience or related adult education experiences preferred.One year of experience in Human Resources and/or team lead experience preferred.Ability to design, implement, coordinate and conduct training programs. Excellent written and verbal communication skills. Must have high energy and excellent facilitation skills. Articulate, energetic, upbeat, and inspirational speaker. Must present a well-groomed and professional appearance. Strong learning agility and flexibility with proven organizational skills and attention to detailExcellent process management, communication, and interpersonal skills.Proficient in Microsoft Office suite of applications (Word, PowerPoint, Excel, etc…)Demonstrated ability to facilitate group training and handle difficult participants.Demonstrated ability to make decisions, be objective, and handle difficult employee issues.Possess strong communication (written & verbal) both in one-on-one and group settingsStrong organizational skills, data entry, and clerical skills required.Strong ability to set priorities and manage multiple tasks and projects.Must be able to get along with co-workers and work as a team.Must have knowledge of laws and regulations regarding employment.Must be able to properly manage confidential information.Must have excellent active listening, conflict management and negotiation skills.Exercise tact, diplomacy, and good judgment in a highly confidential and sensitive environment.Must possess a strong work ethic and willingness to take ownership for a wide range of responsibilities.Must present a well-groomed professional appearance.Maintain upbeat and positive attitudeMust be able to work at a fast pace and in stressful situations.Must be able to organize and prioritize work.Must be able to handle multiple tasks simultaneously.

Disclaimer: 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).