**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today! **HR Transaction Delivery Analyst** **The HR Transaction Delivery Analyst is responsible for managing and executing transactions in an efficient and timely manner and supporting the transactional operations within the GBS (Global Business Services) center. This role will be based out of** **Mexico office** **and will involve performing detailed analysis of transactional data, assisting in the processing of HR transactions, and contributing to the improvement of transactional processes such as payroll, recruiting, benefits and other related services.** **Responsibilities:** + Assist in processing human resource transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations. + Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement. + Identify process gaps and recommend enhancements for improved efficiency. + Conduct quality checks and audits to verify data accuracy. + Track transaction case volume and workload in coordination with the team lead. + Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs). + Collaborate with team members to resolve transactional issues and respond to stakeholder queries. + Contribute to developing and implementing policies and procedures to standardize transactional processes. + Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows. + Assist in preparing human resource reports and documentation for audits. + Maintain knowledge of relevant human resource regulations, standards, and best practices. + Support the transition of transactional services to the shared services center, including data migration and system integration. + Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed. + Ensure timely resolution of complaints to meet compliance requirements. + Provide training and support to new team members and end-users of transactional systems. + Collaborate with IT and other departments to optimize transactional systems in alignment with business needs. **Requirements:** **Essential:** + A bachelor’s degree in human resources, business, or a related field. + A minimum of 2 years of experience in a transactional services or human resource role. + Strong analytical and data analysis skills, with proficiency in Excel and other data analysis tools. + Experience with Workday and ServiceNow platforms and services. + Attention to detail and a commitment to accuracy and quality in transaction processing. + Good communication and interpersonal skills, with the ability to work effectively in a team environment. + Ability to manage multiple tasks and prioritize work in a fast-paced environment. + Knowledge of financial regulations and accounting standards relevant to transactional services. **Preferred:** + Experience with process improvement methodologies and a willingness to drive change + Ability to quickly learn new systems and adapt to changes in processes and technology **Technical and Functional Skills and Knowledge** **Preferred:** + Proficiency with Microsoft Office Suite. + Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll. + Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management. + Proficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.). **Languages** Fluency in English and Spanish, both spoken and written, is required **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. **No calls or agency requests please.** With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.