About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Role and ResponsibilitiesThe HR Transaction Delivery Analyst is responsible for managing and executing transactions in an efficient and timely manner and supporting the transactional operations within the GBS (Global Business Services) center. This role will be based out of the Manila, Philippines office and will involve performing detailed analysis of transactional data, assisting in the processing of HR transactions, and contributing to the improvement of transactional processes such as payroll, recruiting, benefits and other related services.AccountabilitiesAssist in processing human resource transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations.Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement.Identify process gaps and recommend enhancements for improved efficiency.Conduct quality checks and audits to verify data accuracy.Track transaction case volume and workload in coordination with the team lead.Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).Collaborate with team members to resolve transactional issues and respond to stakeholder queries.Contribute to developing and implementing policies and procedures to standardize transactional processes.Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows.Assist in preparing human resource reports and documentation for audits.Maintain knowledge of relevant human resource regulations, standards, and best practices.Support the transition of transactional services to the shared services center, including data migration and system integration.Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed.Ensure timely resolution of complaints to meet compliance requirements.Provide training and support to new team members and end-users of transactional systems.Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.Qualifications and Experience

Essential:

A bachelor’s degree in human resources, business, or a related fieldA minimum of 2 years of experience in a transactional services or human resource roleStrong analytical and data analysis skills, with proficiency in Excel and other data analysis toolsExperience with Workday and ServiceNow platforms and servicesAttention to detail and a commitment to accuracy and quality in transaction processingGood communication and interpersonal skills, with the ability to work effectively in a team environmentAbility to manage multiple tasks and prioritize work in a fast-paced environmentKnowledge of financial regulations and accounting standards relevant to transactional services

Preferred:

Experience with process improvement methodologies and a willingness to drive changeAbility to quickly learn new systems and adapt to changes in processes and technologyTechnical and Functional Skills and Knowledge

Preferred:

Proficiency with Microsoft Office SuiteExperience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and PayrollExperience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge ManagementProficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.)Languages

Manila Philippines: Fluency in English and proficiency in at least one additional language (Thai, Mandarin, or Spanish), both spoken and written, is required

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

 

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.