Join our dynamic team as a Global HR Vendor Management Delivery Manager and become a pivotal force in revolutionizing vendor relationships and operations. We are looking for a visionary leader with a passion for process optimization, data-driven solutions, and strategic innovation. In this role, you will lead global teams to drive transformative value, leveraging emerging technologies and industry trends to enhance service delivery and optimize operations. If you thrive in a collaborative environment that values your insights and fosters continuous innovation, we invite you to apply and make a significant impact on our organization's success.

As a Delivery Manager Vice President in HR Vendor Management, we are seeking a dynamic and experienced delivery manager to lead and oversee our third-party vendor relationships and operations. The ideal candidate will possess a strong background in vendor management, project management, and operations, with a passion for process optimization and data-driven solutions. You will be responsible for managing vendor activities from negotiations through onboarding, steady-state, and offboarding, ensuring seamless collaboration with external partners. Your excellent communication, negotiation, and problem-solving skills will be essential in driving strategic initiatives and achieving organizational goals. In our innovative and collaborative environment, you will have the opportunity to develop strategies that enhance service delivery, optimize operations, and deliver transformative value on a global scale.

 

Job responsibilities: 

Vendor Lifecycle Management: Oversee the entire vendor relationship lifecycle, including onboarding, offboarding, and supplier development. Manage contract renewals to ensure continuity and compliance.Vendor Assessment and Compliance: Lead commercial negotiations, ensuring all vendor activities comply with company standards and policies. Implement strong controls to maintain high compliance levels.Process Optimization: Ensure all processes related to Third-Party Oversight, Model Governance, Data Use, and AI/Machine Learning are followed. Manage cost centers, purchase orders, and vendor payments to align with contractual agreements.Strategic Relationship Management: Cultivate and maintain strong relationships with Line of Business (LOB) leaders and executive stakeholders to align vendor activities with organizational goals.Performance and Risk Monitoring: Conduct regular vendor audits, KPI reporting, and performance evaluations. Develop improvement plans and conduct bi-annual business reviews to ensure vendor performance meets expectations.Operational Strategy Development: Develop and implement strategies to optimize operations and improve service delivery, leveraging data analytics and emerging technologies.GSM Policy Execution: Execute the requirements set forth in the Global Supplier Management (GSM) Policy and Standards for each engagement where designated as the Delivery Manager.Supplier Risk Management: Monitor and manage supplier risks, controls, performance, and compliance with contract terms. Address customer inquiries and complaints promptly.Risk and Issue Escalation: Escalate supplier risks and issues to appropriate channels, including the JPMC Supplier Notifications mailbox, LOB Control Manager, and others as applicable. Address location-related supplier oversight issues with the Local Operational Risk and Control Committee (LORCC) or equivalent.Operational Risk Monitoring: Use the firm’s Operational Risk tool to monitor supplier risks and issues, ensuring adherence to the firm’s CORE procedures.Risk Assessment and Documentation: Identify, assess, and document risks associated with engagements. Validate information where possible and ensure thorough documentation.

Required qualifications, capabilities, and skills: 

Strong attention to detail and ability to manage multiple vendor relationships effectively.Experience in reporting and data analysis to provide consolidated views of vendor engagements.High-level communication skills, including the ability to communicate effectively across cultures and with diverse audiences, both verbally and in writing.Comfortable working with Executive Directors (EDs) and Managing Directors (MDs), and capable of creating professional presentations to showcase vendor portfolios, costs, and spend.Ability to listen to multiple perspectives and resolve conflict in a way that maintains healthy relationships between stakeholders.Excellent organizational skills, with the ability to understand and support the needs of diverse projects across an organization and anticipate how one action may impact another.Confidence to offer ideas and solutions, and to question the validity of information.Good people-management skills; ability to interact with employees at all levels of the organization and impart knowledge and experience in an accessible and clear manner.Strong analytical skills to interpret complex data and make informed decisions.Proficiency in project management tools and methodologies.Ability to work under pressure and meet tight deadlines and strong understanding of contract management and compliance.

Preferred qualifications, capabilities, and skills: 

Prior experience in Vendor Management.Strong Contract Negotiation Skills.Financial Analysis Skills, familiarity with supply chain management and logistics.Experience with risk management and mitigation strategies.Knowledge of emerging technologies and their application in vendor management.Experience in a leadership role within a large, complex organization.Advanced degree in business, finance, or a related field.