The Opportunity:

Under limited supervision, responsible for generating metrics and other reports to the business on time with accuracy in data. Acquire data from primary or secondary data sources and maintain databases/data systems. Filter and clean data, and review computer reports, printouts, and performance indicators to locate and correct code problems. Identify trends or patterns in data sets.

Responsible for generating, analyzing, and delivering comprehensive reports that support strategic decision-making.

 

WHAT WE’RE LOOKING FOR: 

The Human Resources Service Excellence, Reporting Analyst is responsible for gathering, analyzing, and interpreting data to improve service delivery across the organization. The role involves generating reports and insights that support decision-making, track performance metrics, and drive continuous improvement in service excellence. 

Support the Service Excellence team focused on HR Reporting 

Gather, analyze, and summarize data and trends from multiple sources to generate accurate reports 

Design and produce regular and ad-hoc reports on for stakeholders, including senior management and department heads

Collaborate with various teams to consolidate information for reporting 

Use data visualization tools to highlight data and trends for leadership review 

Ensure accuracy and integrity of the data and reports generated 

Monitor and evaluate the relevance and usability of the reports produced 

Enhance existing reporting systems and introduce new ways to view data 

Stay updated on the latest reporting trends and technologies 

Ability to write and generate workday reporting  

Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processes

Data Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insights

Dashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service Department

KPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvement

Request Management: Manage incoming requests for new dashboards, data corrections, and reporting changes

Documentation: Maintain clear documentation of code, data models, and automation processes

Data Integrity: Ensure the accuracy and integrity of data through regular testing and validation

 

EXPERIENCE: 

2+ years of relevant experience in Reporting, Data Analysis, or a similar role 

Proficiency in using data visualization and reporting tools 

Proven experience in gathering, analyzing, and presenting data in the form of comprehensive reports 

Experience in performing quality checks and validations on reports and data sets

Proven track record in successfully generating accurate and useful reports to aid business decisions 

Familiarity with data analysis principles, reporting techniques, and industry best practices 

Strong understanding of Excel and the ability to use it for advanced data analysis and automation

Experience building and maintaining dashboards in tools such as Tableau, Power BI, or similar

Ability to analyze complex data sets, identify trends, and automate systems for improved efficiency

Strong communication skills to explain complex data to non-technical stakeholders

Bachelor’s degree  

Experience in a customer service or call center environment is preferred

Proficiency using Workday and Service Now (SNOW) 

 

SKILLS AND COMPETENCIES: 

Reporting Expertise 

Data Analysis Skills 

Technical Skills 

Excellent Communication Skills 

Attention to Detail 

Time Management 

Critical Thinking 

Problem Solving Skills 

Collaboration Skills 

Confidentiality 

Customer focus- internal and external 

Courageous Leadership 

Cultivating innovation 

Drive for results  

Accountability 

Collaborative Effort 

Bias for action 

   

OTHER 

Shift: 9:00am - 6:00pm MXC 

All positions will follow current in-office requirements, specific to the office location 

Relocation support and packages are not being offered for positions at this time 

Applicants must be legally authorized to work within the country that the position is based. Visa support is not being offered at this time 

The salary for these positions will be determined based on the market rates for the location in which the role is based 

 

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.