HREX IS Run ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

HREX Technology Senior Service Owner

Your role and responsibilities

The ABB HR Experience Process, Data and Technology organization is dedicated to delivering a world-class HR experience. We develop and implement business-driven strategies, enhance HR systems, and work closely with the business to improve end-to-end HR processes, manage data, and oversee global systems. By taking a holistic approach, we ensure seamless integration of processes, data, and technology to benefit our people. If you have strong technical and analytical skills, a customer-first mindset, and a passion for user experience, we encourage you to apply.Join us and make a significant impact on our HR Experience Organization while growing your career in a supportive and innovative environment.We are now looking for a professional who is able to take the position of HREX IS Run Manager. This role is pivotal for the whole HREX Organization as it holds responsibility to manage AMS (Application Management Support) services from external supplier and coordinate the work with other Technology Service Owners. In this role you will have to collaborate with many other managers and leaders in HREX Org and in ABB IS, as well as you will report overall AMS supplier performance to HREX Build and Run Lead.Besides this, you will be accountable for managing and coordinating of run activities across the HR Experience Organization, as well as managing the AMS provider. Managing the team of Solution Architects, and Business Analysts, and be responsible for IS Authorizations and overseeing non-payroll integrations service. You will be mainly accountable for:• AMS Coordination and Single Point of Contact: Act as the main contact for all AMS (Application Management Services) run activities and coordinate AMS supplier.• Non-Payroll integration ownership: steers the team that delivers non-Payroll integrations services, including Workday Connector and other direct integrations. • Relationship Management: Manage relationships with the AMS provider and other stakeholders in and outside HREX Organization, ensuring effective interactions and service requirements are met.• Strategic Translation and Service Lifecycle: Translate HREX strategy into AMS objectives, co-manage service lifecycle, and focus on continual improvement.• Performance and Cost Management: Track service performance (SLA, KPIs), manage budgets, and identify cost-saving opportunities while ensuring cost-effectiveness.• Service Design and Improvement: Oversee the design of new or changed services, ensure they are fit for pur-pose, and continuously identify and implement service improvements.• Incident and Problem Resolution: Support major incident resolution, root cause analysis, and follow up on prob-lem resolutions to maintain service quality and stakeholder satisfaction. Keeper of ITIL standards that safe-guard mature AMS delivery.• Team and Service Management: Oversee a team of Solution Architects and Business Analysts that manage IS Access Authorizations, non-Payroll integrations, and ensures all those services are delivered holistically within HREX Organization.Locations are flexible for IS and HR roles. For IS roles, India and Mexico are the two preferred locations, while HR role holders will be expected to collaborate with teams in European and US EST time zones. Ultimately, we’ll hire the most qualified candidate for each role.

Qualifications for the role

Minimum 10 years of experience in IS area, especially within application and system lifecycle, IS Service Delivery, Service Management and IS Project Management.Proven experience (min. 3 years) in managing external vendors in the managed services modelExperience in managing teams of experts and SMEs.Fluent in Service Level ManagementITIL foundation is a must have and other certificates including other specific ITIL are nice to have.Senior stakeholders management and experience with managing multiple stakeholder groups Experience in managing global teamsEffective communication and influencing skillsPrevious experience in process Improvement & OptimizationLeadership and CollaborationAbility to prioritize work and deliver in a fast-paced environment

What's in it for you?Benefit from an open and solution-oriented work cultureEnjoy a supportive and solution driven team environmentFeel empowered: take ownership and drive exciting results in your scope of actionMore about us

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