Job Description: HR Systems QA Analyst and Workday Release Manager

Position Summary

The Workday Release and Test Analyst will be responsible for planning, coordinating, and overseeing the deployment of Workday updates and enhancements, as well as developing and executing test plans inclusive of all HR systems to ensure these changes meet the highest standards of quality. This role requires close collaboration with HR, IT, and other business units to ensure seamless integration and minimal disruption to business operations. The ideal candidate will have a strong background in Workday HCM, excellent project management skills, and a keen eye for detail.

Key Responsibilities

Test Planning and Execution

Identify testing scenarios, positive and negative, and develop comprehensive test plans and test cases for HR system updates, enhancements, new features and new functionality delivered by the Projects team.

Oversee the execution of manual and automated tests to ensure functionality, performance and reliability.

Coordinate and manage the team’s testing activities, ensuring alignment with project timelines and objectives.

Track defects and issues, working closely with HRIS teams to resolve them.

Quality Assurance

Coordinate and track thorough regression testing to ensure existing functionalities are not impacted by new updates.

Validate data integrity and consistency across different modules and integrations.

Coordinate and ensure end-to-end testing of business processes and workflows within Workday.

Workday Release Management

Improve and innovate the current release management process

Plan and manage the deployment of Workday updates, enhancements, and new features.

Coordinate with HR, IT, and other business units to ensure successful implementation and integration.

Develop and maintain release schedules, ensuring all stakeholders are informed and aligned.

Coordinate WD releases and weekly updates

Coordinate testing across the team (including resourcing for projects)

Build test scripts and make case for automated testing

Review upcoming sprints items to ensure requirements are documented and clear before the sprint starts, hopefully reducing rollover items. This will help the team connect the dots more between project work and Tier 3 sprint items.

Ensure enhancements (Product and Projects) are efficiently and effectively transitioned from Release to Operations with the appropriate training for the rest of the team, especially Ops.

Change Management

Assess the impact of Workday updates on current business processes and systems.

Develop and implement change management strategies to ensure smooth transitions.

Prepare documentation for Product Leads to communicate changes effectively to all stakeholders.

Collaboration and Communication

Work closely with HR, IT, and other business units to understand requirements and ensure alignment on testing and release objectives.

Provide regular status updates and reports on release and testing progress, issues, and outcomes.

Participate in project meetings and contribute to the continuous improvement of release and QA processes and methodologies.

Documentation and Reporting

Maintain detailed documentation of release processes, test plans, test cases, and test results.

Create and maintain QA metrics and dashboards to track and analyze testing performance.

Provide input on risk assessments and mitigation strategies based on testing and release outcomes.

Continuous Improvement

Stay current with Workday updates, best practices, and industry trends.

Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.

Continuously evaluate and improve the testing and QA strategy and explore automation

Foster a culture of continuous learning and development within the team.

Qualifications

Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field.

3-5 years of experience in Workday HCM, with a focus on release management, quality assurance, or similar roles.

Strong project management skills, with experience in Agile methodologies preferred.

Excellent analytical and problem-solving skills, with a keen eye for detail.

Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Proficiency in Microsoft Office Suite and QA tools (e.g., JIRA, TestRail).

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,400 USD - 86,940 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:93148

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