**Description** **INTRODUCTION** Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you!** **Perks of the job:** + 401(k) + 401(k) matching + Dental insurance + Health insurance + Life insurance + Vision insurance + Paid time off + Growth potential **WHY WORK FOR PRIMEFLIGHT?** + We are committed to being a leading provider of commercial services within the aviation industry + Our teams focus on maintaining a positive working environment and treating all team members with respect + With more than 200 locations across the world, we offer opportunities for career progression + Enjoy a competitive pay scale **ABOUT US** + We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry! **HRIS SUPPORT ANALYST AT PRIMEFLIGHT!** The HRIS Support Analyst (UKG Pro) at PrimeFlight Aviation Services plays a crucial role in supporting HRIS, Payroll, and field station organization and in maintaining the company’s Human Resources Information System. We are seeking a team member who is passionate about system administration and providing customer support to both internal and external partners. The ideal candidate for this position should have a good understanding of HR and Payroll policies and practices and a working knowledge of all UKG Pro functional components or a similar HR system. **RESPONSIBILITIES** + Oversee and provide support for HRIS programs and system administration, which may include managing enrollment processes and assisting with various company initiatives + Complete a variety of audit requests, assessments, and agency report requests + Supports HR Operations with statutory reporting such as EEO, BLS, CA reporting requirements, etc. + Provide necessary HRIS-related information to respond to internal and external audit requests + Document workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting + Collaborate with the HRIS Team to manage system workflow processes, including updating and maintaining organizational levels, locations, company information, and other business rules within the HRIS platform and other systems + Document and update standard system processes to ensure effective backup among HRIS team members + Troubleshoots and resolves reported issues to ensure timely resolution, including opening, monitoring, and managing support cases in UKG + Manage user access across all the UKG Applications + Participate in system update initiatives and projects + May be assigned other duties as required **QUALIFICATIONS** + 18 years of age or older + Eligible to work in the United States + Ability to research and report on the “How” & “Why” questions for all users + Demonstrated talent for successfully providing training and technical support, both over the phone and through email, to users with varying levels of technical proficiency + Highly proficient data entry skills + Ability to work in a team-oriented, collaborative environment + Proven proficiency with Microsoft Office Suite, including Excel + Ability to keep information confidential + Excellent interpersonal and technical support skills + Excellent organizational skills and attention to detail + Strong analytical and problem-solving skills + Proven track record of being detail-oriented, with outstanding follow-through + UKG Pro HR, Recruiting, and Onboarding experience or prior HR and Applicant Tracking System experience + Knowledge of the Employee Hiring Process: Application - Candidate - Interview - Offer Letter - Acceptance – Onboarding – Process Hire Experience in HRIS systems, UKG is a plus + BI reporting experience is needed to create reports ready for review and upload without further manipulation + Workflow knowledge and configuration experience + Excellent follow-up and follow through + Prior Experience with Role-Based Security management experience, a plus + Ability to read, write, speak, and understand the English language, to include documents  + Effectively communicate with colleagues and clients, both in-person and through electronic means + Experience creating SOP’s + Bilingual in English/Spanish, a plus + Experience creating user guides and training materials + User training and support experience + Support ticketing system experience + Pass a background check and drug screen To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. **PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:** + Ability to lift up to 25 pounds + Position is generally sedentary, sitting for long periods of time + Be able to hear and respond to the spoken voice and to audible alarms + Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers + Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.