SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide UKG Ready (Formally Kronos Workforce Ready) support and stellar customer service to our clients and internal employees.
Why you'll love this role:
In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong PC skills. This role will provide general support to clients for our Time & Labor (timeclocks) solutions.
Essential duties include the following:
Provides clients with telephone and online support.Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Management and seek additional support if needed in order to expedite the resolution.Assists in the development of support plans for clients.Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.Leads discovery sessions with customers to define requirements.Configures and build WFR modules to meet customer requirements.Owns the Kronos platform and maintain relationship with Kronos support.Stays up-to-date on the latest product features, functionality and new releases and be active in Kronos support community.Acts as the subject matter expert both internally and with customers.Builds delivery best practices and processes by leveraging your implementation and consulting experience.Provides support to relationship managers.Serious candidates will possess the minimum qualifications:
Bachelor's Degree in Computer Science or related field from an accredited four-year college or university or equivalent work experience.Minimum of two (2) years of experience in UKG Ready (Formally Kronos Workforce Ready).Ability to lead complex and customer facing software implementations.Ability to work in a fast-paced team environment.Demonstrated ability to troubleshoot technical issues.Proven ability to configure software.Excellent communication skills (both speaking and writing).Ability to work independently as well as on a teamExcellent analytical and time management skills.Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.Proficient in the latest web technologies and working knowledge of various operating systems.Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.Able to work efficiently and manage workload independently.Able to use basic office equipment, including copy machine, personal computer, and fax.Sit for long periods of time performing sedentary activities.Stand, stoop, and kneel to file for long periods of time.Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.SWBC offers*:
Competitive overall compensation packageWork/Life balance Employee engagement activities and recognition awards Years of Service awardsCareer enhancement and growth opportunities Leadership Academy and Mentor ProgramContinuing education and career certifications Variety of healthcare coverage optionsTraditional and Roth 401(k) retirement plans Lucrative Wellness Program*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.